Tag Archives: Semafone

Semafone Adds Avtex to Channel Partner Portfolio

Semafone announces a new partnership with Avtex, a customer experience (CX)-focused consulting and technology provider for the healthcare, financial services and public sectors. Through this new partnership, Avtex will provide Semafone’s flagship Cardprotect software in North America and leverage Semafone’s consulting services to help their customers with enterprise contact centers simplify compliance with the Payment Card Industry Data Security Standard (PCI DSS). Continue reading Semafone Adds Avtex to Channel Partner Portfolio

Semafone leads by example with latest Payment Card Industry Data Security Standard (PCI DSS) certification

Semafone, the leading provider of compliance and data security solutions for contact centres, has achieved compliance with the latest Payment Card Industry Data Security Standard, PCI DSS V3.2. The certification was awarded on 16 August 2017, five months before the mandatory deadline in January 2018. Continue reading Semafone leads by example with latest Payment Card Industry Data Security Standard (PCI DSS) certification

Semafone Selected by Leading Online Real Estate Marketplace to Secure Phone Payments

PRESS RELEASE: Semafone, a provider of secure payment software for contact centres announced that it has landed a deal with a leading, U.S.-based online real estate market database. Semafone’s solution will secure this rapidly growing company’s phone payments by shielding card numbers from Customer Service Representatives (CSRs), simplifying Payment Card Industry Data Security Standard (PCI DSS) compliance and reducing scope. Continue reading Semafone Selected by Leading Online Real Estate Marketplace to Secure Phone Payments

Semafone sweeps 2016 CNP awards as only company with three wins

PRESS RELEASE: Semafone® departed the 2016 US CNP Expo with three CNP Awards recognizing the company’s patented method as the best solution available for call centres. The trophies heralded Semafone as the winner of the Best Call Centre Solution – Judges Choice, Best International CNP Program – Customer Choice and Best PCI Compliance Provider – Customer Choice; the only company recognized with three awards. Continue reading Semafone sweeps 2016 CNP awards as only company with three wins

Semafone appoints new senior vice president for global partnerships and alliances

PRESS RELEASE: Semafone announced the appointment of Margie Frasier as the senior vice president for global partnerships and alliances. With more than 20 years of channel sales and technology experience in the telecommunications industry, Ms Frasier will be responsible for managing strategic alliances and building new world-wide partnerships. Additionally, she will focus on increasing partner enablement and launching the company’s international partner program. Continue reading Semafone appoints new senior vice president for global partnerships and alliances

Semafone Chooses Boston for New North American Headquarters to Support Continued Global Expansion

PRESS RELEASE: UK technology company Semafone® announced its continued expansion into North America with the opening of a new regional headquarters in Boston. Located in Boston’s downtown business district, the new office will be the center of operations for Semafone’s North American sales efforts. Continue reading Semafone Chooses Boston for New North American Headquarters to Support Continued Global Expansion

More than half of businesses in the US and UK fear an imminent attack on payment data

PRESS RELEASE: Research from Semafone®, which provides secure payment software for contact centres, has revealed that 60% of US and 52% of UK businesses believe an attack on payment card data to be quite likely or very likely.  Semafone conducted the survey over the summer of 2015 to discover the attitudes and practices of UK and US payments professionals. Continue reading More than half of businesses in the US and UK fear an imminent attack on payment data

Semafone provides The Caravan Club with new software to secure contact centre payments

PRESS RELEASE: Semafone® has announced that The Caravan Club, who represent the interests of over one million caravanners, motorhomers and trailer tent owners across the UK, has implemented its secure voice payment software to protect and secure telephone payments. The solution, hosted by Gamma, enhances payment card security and descopes The Caravan Club contact centre from Payment Card Industry Data Security Standard (PCI DSS) regulations. Continue reading Semafone provides The Caravan Club with new software to secure contact centre payments

Semafone appoints Global Sales Director

PRESS RELEASE: Semafone® has appointed Iain Regan as Global Sales Director. Iain, who joins Semafone from Firstsource, has 20 years’ experience in managing sales operations for major outsourcing and consulting businesses. His expertise in the call centre sector spans Europe, North America and Australia – all key markets for Semafone. Continue reading Semafone appoints Global Sales Director