KG Hawes, a technology company specializing in customized software and support services for call centres and financial services, including the VoizTrail® Communication and Compliance Suite, and TCN Inc., a leading provider of cloud-based call centre technology for enterprises, contact centres, BPOs and collection agencies worldwide announced the formation of their strategic partnership to provide a streamlined, one-step communication solution.
New technology, focused on improving the customer experience, is being widely adopted among contact centres worldwide. With a myriad of software and services available, clients are looking for the most advanced technology packaged inside a user-friendly all-inclusive solution. Through their partnership, TCN and KG Hawes combine a cloud-based multi-channel communication platform with cutting edge speech technology, enabling companies to improve operations, enhance customer service, automate outreach and increase overall revenue streams.
“We are proud to partner with a world-class software development and solutions company to offer a robust, scalable technology for contact centres around the globe,” said Jesse Bird, chief technology officer and co-founder of TCN. “Integrating TCN’s Platform 3.0 technology with KG Hawes’ VoizTrail® Suite will allow customers to better connect, scale and adjust their businesses to evolving industry needs.”
Equipped with TCN’s advanced Omni-channel contact center technologies, the VoizTrail® Communication and Compliance Suite provides contact centers with an easy-to-use platform, fast implementation and seamless integration. The strategic partnership allows contact centers to diversify their offering and operate at maximum efficiency for the best return on investment with a flexible solution that can grow and evolve for businesses of all sizes.
“The future of call centre operations is about using technology to provide a choice of modalities for consumer engagement and a robust means of evaluating that engagement, says Joe Hawes, President and CEO of KG Hawes. “This is only the beginning.”