CNP Technologies announced it has teamed up with 8×8, a leading provider of global cloud communications and customer engagement solutions, to offer the 8×8 cloud-based communications, collaboration, and contact center solution to its midmarket and enterprise customers. Continue reading CNP Technologies Partners with 8×8 to Expand Cloud Communications and Contact Centre Offerings
Category Archives: Partnerships
8×8 and PCI Pal partner to streamline payment card compliance for contact centres
8×8, a leading provider of cloud communications and customer engagement solutions announced a partnership with PCI Pal, a specialist provider of secure payment solutions for customer engagement. By combining the 8×8 cloud contact centre solution and PCI Pal’s secure payment suite, contact centres and customer service departments can operate to the highest levels of PCI security without impacting customer experience. Continue reading 8×8 and PCI Pal partner to streamline payment card compliance for contact centres
Diabolocom and xBrain partnership provides innovative AI solution aimed at helping dramatically improve customer experience
Diabolocom, an operator and cloud solutions provider for omnichannel customer interactions management, and xBrain, publisher of the satisfaction.AI conversational services technology, have announced a new partnership aiming to boost the development and use of artificial intelligence (AI) to help improve customer relationships. Continue reading Diabolocom and xBrain partnership provides innovative AI solution aimed at helping dramatically improve customer experience
IBM and Salesforce Strengthen Strategic Partnership
IBM and Salesforce, the global leader in CRM, announced an expansion of their strategic partnership, bringing together IBM Cloud and Watson services with Salesforce Quip and Salesforce Service Cloud Einstein to enable companies to connect with their customers and collaborate more effectively with deeper insights. Continue reading IBM and Salesforce Strengthen Strategic Partnership
TeleWare & Team Venti tie up in Skype for Business compliance solution
TeleWare announced that it has signed a new partnership with Team Venti, extending TeleWare’s partnering for growth philosophy into North America and beyond. The two specialist Microsoft Cloud partners have delivered a compliance solution that offers the ultimate one-stop compliance recording and analytics services for firms using Skype for Business. Continue reading TeleWare & Team Venti tie up in Skype for Business compliance solution
HGS Partners with Inbenta to Enhance Customer Experience Solutions with AI Enablement of Bots & Brains™
Hinduja Global Solutions (HGS) announced an innovative partnership with Inbenta, the natural language processing and AI company. This partnership will enhance HGS’s CX offerings for customers by providing a more efficient and seamless omnichannel integration of the HGS Bots & Brains approach to deliver smart two-way conversations that help consumers get to the right answer, fast. Continue reading HGS Partners with Inbenta to Enhance Customer Experience Solutions with AI Enablement of Bots & Brains™