Hinduja Global Solutions (HGS) announced an innovative partnership with Inbenta, the natural language processing and AI company. This partnership will enhance HGS’s CX offerings for customers by providing a more efficient and seamless omnichannel integration of the HGS Bots & Brains approach to deliver smart two-way conversations that help consumers get to the right answer, fast. Continue reading HGS Partners with Inbenta to Enhance Customer Experience Solutions with AI Enablement of Bots & Brains™
Category Archives: Partnerships
NICE Partners with Brightstar, Expanding Investment in the Southeast Asia Market
NICE announced a new strategic partnership with Brightstar India, a leading mobile device and IT infrastructure management company. The collaboration will support a regional launch of NICE Uptivity, the comprehensive scalable workforce optimization solution for the small and medium-sized enterprise (SME) market. Continue reading NICE Partners with Brightstar, Expanding Investment in the Southeast Asia Market
Fonolo Partners with Acticall Sitel Group to Provide Call-Back Solutions that Improve the Contact Centre Experience
Fonolo, the leader in cloud-based call-back solutions for the contact center, is proud to announce a global partnership with Acticall Sitel Group, a world-leading provider of customer experience solutions. Continue reading Fonolo Partners with Acticall Sitel Group to Provide Call-Back Solutions that Improve the Contact Centre Experience
Virtual Hold Technology’s Partnership with Videlica Helps Businesses of all Sizes Eliminate Hold Time Across EMEA
Failure to tackle lengthy call queues has been a significant challenge for contact centres in the UK – costing businesses an estimated £3.7 billion. To help alleviate revenue loss, Virtual Hold Technology (VHT) and Videlica, a virtual queuing and omni-channel solutions provider, are expanding their long-standing partnership to bring VHT Callback cloud to EMEA. Continue reading Virtual Hold Technology’s Partnership with Videlica Helps Businesses of all Sizes Eliminate Hold Time Across EMEA
ASC Forms New Partnership with SkySoft-ATM
ASC, a worldwide leading software provider of communications recording, analytics and quality management, today announced the formation of a commercial and technical partnership with SkySoft-ATM, a Switzerland-based subsidiary of Skyguide, the market leader for CWP (controller working position) recording solutions. Continue reading ASC Forms New Partnership with SkySoft-ATM
Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions
Genesys®, the global leader in omnichannel customer experience and contact centre solutions, announced a new global reseller channel for Genesys PureCloud™ to meet growing international customer demand. The program is designed to give new revenue opportunities within the cloud market to leading multinational and national telecommunications carriers, while enabling Genesys to expand the global footprint for its leading cloud customer engagement solution. Continue reading Genesys Partners with Global Telecommunications Carriers for Integrated Customer Experience Solutions