PRESS RELEASE: Hinduja Global Solutions (HGS), a global leader in customer experience announced a strategic global partnership with Conversable, the leading Artificial Intelligence-powered conversational intelligence platform. This alliance fuels HGS’ service offerings for clients while delivering an enhanced customer experience for consumers, leading with bots – AI and automation via messaging — and intelligently integrating brains — human agents. Continue reading HGS and Conversable Partner to Transform Customer Experience Through Intelligent Integration of Bots and Brains
Category Archives: Partnerships
8×8 Partners with Softchoice to Bring Cloud Communications and Contact Center Offerings to Midmarket and Enterprise Companies in North America
8×8 and Softchoice, a leading North American provider of IT solutions and managed services, announced a partnership to bring integrated, enterprise-grade cloud communications, contact center and team collaboration solutions to midmarket and enterprise companies. With this announcement, Softchoice will now expand its cloud portfolio to sell 8×8’s industry-leading solutions and services in the United States and Canada. Continue reading 8×8 Partners with Softchoice to Bring Cloud Communications and Contact Center Offerings to Midmarket and Enterprise Companies in North America
Provance and CafeX Join Forces and Sign Partnership Agreement
Provance®, a leading provider of IT Service and IT Asset Management solutions for Microsoft Dynamics 365, has partnered with CafeX to provide the omnichannel capabilities of Live Assist™ for Dynamics 365 with the PinkVerify™ ITSM solution powered by Microsoft Dynamics 365. As a result of the partnership, Provance can add even more value to our customers’ ITSM operations as CafeX provides digital engagement capabilities that improve customer service levels and enhance agent productivity. Continue reading Provance and CafeX Join Forces and Sign Partnership Agreement
IPsoft Collaborates with Penn State University to Advance Education and Innovation in Artificial Intelligence Technologies
IPsoft, the leading digital labor company announced a strategic relationship with Penn State University to advance the development of the autonomic and cognitive technologies that form the backbone of artificial intelligence. Through education, research and hands-on engagement, Penn State and IPsoft will prepare future leaders with the skills and knowledge they need to thrive in a leading-edge organization, where human and digital employees work together to realize competitive advantage. Continue reading IPsoft Collaborates with Penn State University to Advance Education and Innovation in Artificial Intelligence Technologies
8×8 Partners with Jenne to Distribute Communications Cloud Solutions in the U.S.
8×8 and Jenne announced a partnership to bring 8×8’s integrated, enterprise-grade cloud communications, contact center and team collaboration solutions to mid-market and enterprise companies in the U.S. through a value-added distribution model. Continue reading 8×8 Partners with Jenne to Distribute Communications Cloud Solutions in the U.S.
Evolve IP and Monet Software Partner to Improve Workforce Management for Contact Centres
PRESS RELEASE: Evolve IP, The Cloud Services Company™ announced a partnership with Monet Software and the release of a unified, cloud-based Contact Center and Workforce Management (WFM) platform, combining Monet’s WFO Live service and Evolve IP’s award-winning, multi-channel contact center solution. Continue reading Evolve IP and Monet Software Partner to Improve Workforce Management for Contact Centres