In a strategic move to enhance customer engagement, Awaken Intelligence has partnered with Daktela. Continue reading Daktela & Awaken Intelligence have united to provide deeper insights into customer interactions
Category Archives: Partnerships
Transcom partners with Google Cloud to create generative AI solutions for CX
Transcom, a global CX services provider, is partnering with Google Cloud to develop AI solutions to improve customer service operations, reduce cost and raise customer satisfaction. Continue reading Transcom partners with Google Cloud to create generative AI solutions for CX
Uniphore and Workair Partner to Bring Enterprise AI to Ireland
Uniphore, one of the world’s largest AI-native companies, announced a strategic partnership with Workair, the largest cloud communications specialist in Ireland, to bring enterprise AI to Ireland, with a priority placed on Ireland’s world-class contact centres. Continue reading Uniphore and Workair Partner to Bring Enterprise AI to Ireland
Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Centre and Customer Experience Solutions
Sprinklr, the Unified-CXM platform for modern enterprises, announced a partnership with CCaaS and CX specialists infinit.cx to help enterprises optimize Sprinklr Service and facilitate a seamless, transformational migration to cloud-based customer service across 30+ digital channels. Continue reading Sprinklr and infinit.cx Partner to Deliver AI-Powered Contact Centre and Customer Experience Solutions
PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences
PCI Pal, the global SaaS provider of secure payment solutions for business communications, announced it has joined forces with Zoom to deliver an improved customer experience through the integration of PCI Pal Agent Assist and Digital Payments solutions into Zoom Contact Center and Zoom Phone. Continue reading PCI Pal Teams up with Zoom to Create Exceptional Secure Payment Experiences
Medallia and PwC UK form strategic alliance
Medallia, the global leader in customer and employee experience, and PwC UK, the leading professional services firm, announced the formation of a strategic alliance to provide a more comprehensive customer experience solution to organisations throughout the UK. Continue reading Medallia and PwC UK form strategic alliance