Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centres, announced a strategic alliance with Intelisys, a ScanSource company, a leading technology services distributor of connectivity and cloud services, including voice, data, access, cable, collaboration, wireless, and cloud.
This partnership is aimed to combine best practices, technology expertise, and solutions to help businesses better communicate, collaborate, and increase efficiencies.
“Playvox provides much-needed AI-infused solutions that power exceptional experiences for customers around the globe,” said Charles Krogman, Senior Vice President, Global Sales, Playvox. “Together with Intelisys, we are delivering Playvox’s Workforce Engagement Management solutions to the global community— helping customers manage operations and communicate more efficiently and effectively — saving precious hours on manual processes and unnecessary labour costs.”
“Our goal at Intelisys is to help our sales partners accelerate the future of contact centre technology by providing access to the enablement, tools, and services that businesses need to leverage the hybrid workplace of the future,” said Paul Constantine, Senior Vice President, Supplier Services, Intelisys. “We are excited to partner with Playvox to further this commitment and provide the right solutions for our sales partners as they drive the opportunity in CX.”
About Intelisys
Intelisys, a ScanSource company, is a leading technology services distributor of connectivity and cloud services, including voice, data, access, cable, collaboration, wireless, and cloud. Intelisys is committed to serving the needs and accelerating the success of the industry’s top-producing telecom sales agents, IT Solution Providers, VARs, MSPs, and integrators, as they leverage the power of recurring revenue in their businesses.
For more information, visit www.intelisys.com.
About Playvox
Playvox’s powerfully simple Workforce Engagement Management solutions transform customer care. We understand that exceptional employee engagement produces extraordinary customer experiences, and we love creating solutions that help our customers unlock the full potential of every employee and every interaction. Playvox powers the world’s fastest-growing brands and proudly serves to expand digital experience pioneers such as Noom, NuBank, Stitch Fix, and Twitter. Our agent-empowering suite of scheduling, performance, learning, quality feedback, and gamification lives seamlessly in the modern support operations ecosystem with platforms like Salesforce, Amazon Connect, Slack, Kustomer, and Zendesk.
Learn more: www.playvox.com