Tag Archives: PlayVox

Playvox Partners with Intelisys to Bring WEM Solutions to Market

Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centres, announced a strategic alliance with Intelisys, a ScanSource company, a leading technology services distributor of connectivity and cloud services, including voice, data, access, cable, collaboration, wireless, and cloud. Continue reading Playvox Partners with Intelisys to Bring WEM Solutions to Market

Natterbox and Playvox Join Forces to Simplify Sales & Contact Centre Workforce Management

Natterbox, a global innovator in contact centre solutions, has announced a partnership with Playvox, a leading provider of Workforce Engagement (WEM) solutions that include AI-infused workforce management (WFM) software and Quality Management (QM) software. Continue reading Natterbox and Playvox Join Forces to Simplify Sales & Contact Centre Workforce Management

Playvox Expands Workforce Management Capacity Planner

Playvox has expanded its Workforce Management (WFM) Capacity Planner solution. Customers across multiple verticals such as healthcare, food delivery, insurance and more, can take advantage of Playvox’s intuitive and seamless technology solution to manage their employees more effectively, while helping overcome operations challenges. Continue reading Playvox Expands Workforce Management Capacity Planner

Playvox Announces AutoQA to Transform Quality Assurance with the Power of AI

Playvox, the leading provider of workforce engagement management (WEM) solutions for the digital-first and CRM-centric contact centre, announced AutoQA. The new AI-based SaaS product, which improves the efficiency of Quality Assurance (QA) efforts, is the result of Playvox’s acquisition of Prodsight and its integration into the award-winning Playvox Quality Management platform. Continue reading Playvox Announces AutoQA to Transform Quality Assurance with the Power of AI