Alvaria announced an expanded partnership with Avaya, a leading provider of customer experience solutions, to further strengthen the Avaya cloud portfolio with state-of-the-art outreach capabilities. Continue reading Avaya and Alvaria Partner to Empower Proactive Customer Experience Transformations with Advanced Outbound Capabilities
Category Archives: Partnerships
KMS Lighthouse and Foundever™ Enter Strategic Partnership to Deliver SaaS Enterprise Knowledge Management for Contact Centres
KMS Lighthouse, a global leader in knowledge management, announced its partnership with Foundever™, a global leader in the CX industry, combining its best-in-class knowledge management technology and 30 years’ worth of strategic expertise implementing superior customer and agent experiences with Foundever to deliver end-to-end knowledge management for large enterprises. Continue reading KMS Lighthouse and Foundever™ Enter Strategic Partnership to Deliver SaaS Enterprise Knowledge Management for Contact Centres
Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI
Twilio and Google Cloud announced an expansion of their long-standing partnership to bring Google Cloud generative artificial intelligence (AI) to Twilio’s customer engagement products to improve experiences for millions of end users. Continue reading Twilio and Google Cloud Expand Partnership to Improve Customer Experience with AI
SugarCRM and sales-i Announce Strategic Partnership
SugarCRM, provider of the award-winning AI-driven CRM platform, announced a new partnership with sales-i to improve B2B sales performance within the manufacturing, wholesale, and distribution sectors via enhanced customer insights, analytics, and intelligence, powered by artificial intelligence and machine learning. Continue reading SugarCRM and sales-i Announce Strategic Partnership
Cint and Forsta Form Industry-First Partnership to Drive a Reduction in Survey Fraud
Forsta, a leading global provider of market research, CX, and EX technology, announced a first-of-its-kind partnership with Cint, a global technology leader in digital insights gathering, to fight survey fraud and improve data quality and security for the market research industry. Continue reading Cint and Forsta Form Industry-First Partnership to Drive a Reduction in Survey Fraud
Mphasis, Kore.ai Partner to Transform Customer and Employee Experience for Enterprises
Mphasis, an IT solutions provider specializing in applied technology and business process services, announced its strategic partnership with Kore.ai, the world’s leading enterprise conversational AI platform and solutions company, to bolster its offerings to transform customer experience management and employee engagement for their enterprise clients. Continue reading Mphasis, Kore.ai Partner to Transform Customer and Employee Experience for Enterprises