Amazon Web Services (AWS) and Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, announced an extension of their longstanding strategic work together that will place powerful AI capabilities at the fingertips of Twilio customers. Continue reading AWS and Twilio Deepen Relationship to Power Intelligence Driven Customer Engagement
Category Archives: Partnerships
CleverTap Partners with SpiceJet to Deliver a Seamless Customer Experience
CleverTap, the all-in-one engagement platform, announced its partnership with SpiceJet, one of India’s premier airlines. This strategic collaboration will empower SpiceJet to enhance its customer experience by leveraging CleverTap’s advanced technology to deliver personalized and contextual communication across its web and mobile channels. Continue reading CleverTap Partners with SpiceJet to Deliver a Seamless Customer Experience
eGain partners with Talkdesk to modernize customer service
eGain, the leading knowledge platform for customer engagement, announced a partnership with Talkdesk®, a global cloud contact centre leader for enterprises of all sizes, to help businesses modernize customer service with the power of AI-infused knowledge management and rich digital capabilities. Continue reading eGain partners with Talkdesk to modernize customer service
Minerva CQ Turns up the Dial on Text Analytics with Integration to Luminoso’s Daylight™
Minerva CQ and Luminoso Technologies, announced the availability of Luminoso’s AI-driven text analytics solution, Daylight™, on Minerva CQ’s real-time agent assist platform. Continue reading Minerva CQ Turns up the Dial on Text Analytics with Integration to Luminoso’s Daylight™
UserTesting and Contentsquare Partner to Enhance Digital Customer Experience for Organizations Worldwide
UserTesting, a leader in experience research and insights, announced a joint integration with Contentsquare, a global leader in digital experience analytics. Continue reading UserTesting and Contentsquare Partner to Enhance Digital Customer Experience for Organizations Worldwide
3Fiftynine and IRIS Audio Technologies sign partnership deal to bring voice isolation to call centres in Benelux
3Fiftynine and IRIS Audio Technologies have announced a partnership to bring IRIS Clarity’s AI-powered voice isolation software to contact centres in Benelux. Continue reading 3Fiftynine and IRIS Audio Technologies sign partnership deal to bring voice isolation to call centres in Benelux