Vodafone Qatar and Microsoft agree to offer AI digital contact centre solution

Vodafone Qatar and Microsoft have signed a Memorandum of Understanding (MoU) to facilitate their collaboration offering an end-to-end AI Digital Contact Centre Platform suitable for all organizations that want to modernize their Contact Centre Operations in Qatar.

This is the first AI application that the two organizations will jointly offer to the market.

With this platform, contact centres will be equipped with modern digital tools to engage customers across voice, video, and other digital channels. The platform will bring together a comprehensive yet flexible solution, delivering best-in-class AI that powers self-service experiences, live customer engagement, collaborative agent experiences, business process automation, advanced telephony, and fraud prevention capabilities.

The MoU was signed during the event, “From Imagination to Reality: Rise with Microsoft AI,” organised by Microsoft in cooperation with the Ministry of Communications and Information Technology (MCIT), between Lana Khalaf, General Manager of Microsoft and Mahday Saad Al Hebabi, Enterprise Business Unit Director at Vodafone Qatar.

Al Hebabi commented, “A comprehensive, end-to-end, flexible Contact Centre solution will enable enterprises and public entities to deliver superb customer experiences, by utilizing the latest digital technologies to become more proactive than reactive and significantly improve their efficiencies.”

He continued, “We are proud to be partnering with Microsoft, and through this collaboration we will be able to fulfil our common goal of contribution to the digital transformation in Qatar, in line with the Qatar National Vision 2030.”

For her part, Lana Khalaf, General Manager, Microsoft Qatar, said “We are excited to partner with Vodafone to offer Microsoft AI Digital Contact Center to organizations across industries in Qatar. This state-of-the-art platform is powered by next generation AI capabilities that will empower businesses in Qatar to transform their contact centres, reduce their operational costs and deliver exceptional customer services.”

The MoU describes the collaboration between the two esteemed corporations, and is the first on the area of AI, as the two companies will be looking to further working together to identify new solutions for the benefit of enterprises in the country, support the development of innovative solutions, and position Qatar among the digital leaders of the world.

To find out more about Vodafone Qatar’s business services and solutions, please visit: https://www.vodafone.qa/en/business/home

About Vodafone Qatar P.Q.S.C

Vodafone Qatar P.Q.S.C. (“Vodafone Qatar”) provides a comprehensive range of services including voice, messaging, data, fixed communications, IoT and ICT managed services in the State of Qatar, for both consumers and businesses alike. The Company commenced commercial operations in 2009 and has more than 2 million mobile customers as of 31 March 2023. Its state-of-the-art network infrastructure is expanding to cover key locations in the country with fibre connectivity and 5G, along with an extensive digital ecosystem, which will contribute to Qatar’s continued growth and prosperity. Vodafone Qatar’s vision is deeply rooted in its mission to connect today’s ideas with the technologies of tomorrow by pioneering digital innovation and becoming people’s first choice in telecom and digital services.

Please visit www.vodafone.qa for more details.