Software solutions company Dataphiles has announced the expansion of its partnership with global cloud communications provider Infobip, utilising its entire SaaS portfolio to provide revolutionary patient experiences across channels including LiveChat, SMS and email. Continue reading Dataphiles and Infobip take patient comms to new heights by evolving channel partnership →

Omnix International, a leading provider of end-to-end digital solutions in the Middle East, will join forces with DRUID, a leader in conversational AI technology for enterprise productivity, to accelerate the region’s digital transformation journey. Continue reading DRUID to accelerate digital transformation in the Middle East via a strategic partnership with Omnix International →

Zappix, the leading On-Demand Visual Self-Service Provider, announced a partnership with Premiere Response, a leading domestic omnichannel BPO that supports the world’s most trusted brands. The collaboration allows the two companies to offer enterprise brands comprehensive and seamlessly paired visual self-service solutions alongside the high-touch care delivered by expertly trained customer service representatives for which Premiere Response is known. Continue reading Zappix and Premiere Response Partner to Deliver Omnichannel Visual Self-Service Customer Care →

Puzzel, the leading European provider of cloud-based contact centre solutions, announced its partnership with innovative UK provider of Conversational AI solutions, Humley. The addition of Humley to Puzzel’s marketplace will enable businesses to transform their customer experience through enhanced self-service. Continue reading Humley Partner with Puzzel to Deliver Enhanced Customer Experiences with Conversational AI →

Contact centre and customer experience technology leader, Content Guru announced its new partnership with FourNet, the award-winning provider of cloud and managed services. Continue reading Content Guru and FourNet Join Forces In New Partnership →

Pindrop, a global technology leader offering security, identity, and intelligence for every voice, announced its partnership with Five9, a leading provider of the intelligent cloud contact centre. Continue reading Pindrop and Five9 Partner to Provide Greater Access to Authentication and Fraud Protection for Five9 Customers →