Krisp, the leader in real-time voice AI technology, announced the launch of AI Voice Translation v2.0, the second iteration of its AI-powered voice interpretation solution designed for conversations between human agents and customers. Continue reading Krisp Launches AI Voice Translation v2.0 to Power Real-Time Multilingual Communication and Enhance Customer Experience in Call Centres
Category Archives: Uncategorized
Study finds companies must do more to identify and support vulnerable customers
New research from Huntswood, a ResultsCX company, reveals companies must do more to identify their vulnerable customers and support them. ResultsCX provides Customer Experience Management (CXM) services to leading global companies including several Fortune 100 and FTSE 250 firms. Continue reading Study finds companies must do more to identify and support vulnerable customers
Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk
Ventrica has announced the launch of Ventrica Digital, a new division designed to empower rapid customer experience (CX) acceleration through expertly managed platform environments. Continue reading Ventrica launches Ventrica Digital to accelerate CX transformation with Zendesk
TELUS Digital Acquires Salesforce Consultancy Gerent
TELUS Digital Experience (TELUS Digital), a leading global technology company specializing in digital customer experiences, announced it has acquired Gerent, a U.S.-based Salesforce-focused consultancy that delivers enterprise-scale implementation and integration projects, and agentic AI solutions. Continue reading TELUS Digital Acquires Salesforce Consultancy Gerent
Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting
Noetica, a British company, developing software products for the global contact centre market, has been granted a patent for its technology which enables Campaign Managers to quickly and easily create data segments for better-targeted and more successful outbound outreach. Continue reading Noetica Awarded Patent for Technology Enabling Contact Centres to Improve Outbound Campaign Targeting
New Five9 Research Reveals Balancing AI with Human Connection is Key to Winning Customer Experience
Five9, provider of the Intelligent CX Platform, released its 2025 Customer Experience Report offering insights into the evolving expectations of global consumers and the strategies businesses can use to thrive in the era of The New CX. Continue reading New Five9 Research Reveals Balancing AI with Human Connection is Key to Winning Customer Experience