IBM announced an expansion of its relationship with Amazon Web Services (AWS) to help more mutual clients operationalise and derive value from generative artificial intelligence (AI). Continue reading IBM Expands Relationship with AWS to Bring Generative AI Solutions and Dedicated Expertise to Clients
Category Archives: Uncategorized
Global Research Reveals 3 Ways to Make UK Agents More Impactful
Hybrid working and Artificial Intelligence (AI) are revolutionising the role of the agent worldwide but UK contact centres believe it takes more than technical training to build a highly effective team. Continue reading Global Research Reveals 3 Ways to Make UK Agents More Impactful
Tata Communications completes acquisition of Kaleyra
Tata Communications, a global digital ecosystem enabler, announces completion of the acquisition of Kaleyra, Inc. Continue reading Tata Communications completes acquisition of Kaleyra
Lumen Technologies dives into Microsoft 365 Copilot to help enhance employee efficiency and customer relationships
Lumen Technologies, a multinational technology company, is working with Microsoft Corp. to deploy Microsoft 365 Copilot to empower its approximately 30,000 employees. Continue reading Lumen Technologies dives into Microsoft 365 Copilot to help enhance employee efficiency and customer relationships
Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service
With a commitment to maximizing the value of AI for enterprise contact centers, Conversational AI leader Cognigy announced the launch of Cognigy Knowledge AI. The new solution is the latest development in the company’s ongoing charter to empower enterprises with effortless and hyper-personalized customer service. Continue reading Cognigy Unveils Its Knowledge AI Solution for Enterprise Customer Service
Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-end CX Assurance for Omnichannel Contact Centres
Hammer, the leading global provider of end-to-end contact centre testing and CX assurance solutions, has announced a strategic partnership with Servion, a leading contact centre and CX solutions provider, to speed up the deployment of superior solutions that address the complexity of modern contact centre environments. Continue reading Hammer and Servion Announce Strategic Partnership to Accelerate Deployment of End-to-end CX Assurance for Omnichannel Contact Centres