Astute, a leader in customer engagement software, announced its acquisition of iperceptions, a company that specialises in collecting and analysing Voice of Customer (VoC) data to help elevate the customer experience. Continue reading Astute Adds New Voice of Customer Capabilities to CX Solutions with Acquisition of iperceptions
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IPsoft’s Amelia Now Available on Genesys AppFoundry
IPsoft, the largest independent leader in Enterprise AI, announced that Amelia, its industry-leading digital customer service agent, is now available on Genesys AppFoundry from Genesys, the global leader in cloud customer experience and contact centre solutions. Continue reading IPsoft’s Amelia Now Available on Genesys AppFoundry
Aspect Announces General Availability of Aspect WFO Version 20
15th July 2020: Aspect announced the general availability of Version 20 of its market-leading solution suite, Aspect® Workforce Optimization™ (WFO), including a fully redesigned and simplified workforce mobile user interface, convenient public cloud integrations, faster insights into agent performance and important usability enhancements. Continue reading Aspect Announces General Availability of Aspect WFO Version 20
Domino’s Pizza Chooses Vonage to Power Unified Communications and Programmable Voice Capabilities
15th July 2020: Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has been chosen by Domino’s Pizza to drive communications for its network of franchisees and enable next generation customer experiences. Continue reading Domino’s Pizza Chooses Vonage to Power Unified Communications and Programmable Voice Capabilities
PM Pediatrics selects RingCentral’s Modern Cloud Communications Solution
15th July 2020: RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions, announced that PM Pediatrics, the nation’s largest provider of specialized pediatric urgent care, is using RingCentral’s cloud communications solution to help meet the rapid acceleration of patient and staff communications needs amidst the COVID-19 pandemic. Continue reading PM Pediatrics selects RingCentral’s Modern Cloud Communications Solution
Automation Anywhere Names T-Systems Multimedia Solutions as Platinum Partner
Automation Anywhere, a global leader in Robotic Process Automation (RPA) announces that digital service provider, T-Systems Mulitmedia Solutions has been named a Platinum Partner. Continue reading Automation Anywhere Names T-Systems Multimedia Solutions as Platinum Partner