NICE announced that the Carabinieri (Arma dei Carabinieri), Italy’s national police force headquartered in Rome, Italy, is deploying NICE Inform, one of the solutions in NICE’s Evidencentral platform, to modernize and improve the reliability of voice recording and incident reconstruction for 514 emergency communication centres across Italy which handle over seven million emergency calls annually. Continue reading Italy’s Carabinieri Police Deploy NICE Inform at All Control Rooms Nationwide for Incident Intelligence
Category Archives: Who’s Buying What?
Nestlé Selects Cognigy for Global Customer Service Transformation
Cognigy, a global leader in AI-enabled customer service solutions, announces its selection as the global vendor for Nestlé’s customer-facing AI conversations. Continue reading Nestlé Selects Cognigy for Global Customer Service Transformation
Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80% of Customer Interaction Traffic
Verint® announced that a leading consumer financial services firm is achieving strong AI business outcomes with Verint Intelligent Virtual Assistant (IVA). Continue reading Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80% of Customer Interaction Traffic
Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
Verint®, The CX Automation Company™, continues to see contract wins and ground-breaking customer results for the new Verint TimeFlex Bot. Continue reading Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
Fix Auto UK Selects Vodafone storm® to Deliver Personalized & Efficient Interactions
Content Guru has announced Fix Auto UK, the country’s largest network of independently owned vehicle repair centres, has selected Vodafone storm® to enhance customer experiences. Continue reading Fix Auto UK Selects Vodafone storm® to Deliver Personalized & Efficient Interactions
Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes
Verint® announced an eight-digit order from one of the world’s largest retailers to increase CX automation in their contact centre. Continue reading Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes