Cognigy, a global leader in AI-enabled customer service solutions, announces its selection as the global vendor for Nestlé’s customer-facing AI conversations. Continue reading Nestlé Selects Cognigy for Global Customer Service Transformation
Category Archives: Who’s Buying What?
Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80% of Customer Interaction Traffic
Verint® announced that a leading consumer financial services firm is achieving strong AI business outcomes with Verint Intelligent Virtual Assistant (IVA). Continue reading Leading Financial Services Company Deploys Verint AI-Powered Bots to Fully Automate 80% of Customer Interaction Traffic
Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
Verint®, The CX Automation Company™, continues to see contract wins and ground-breaking customer results for the new Verint TimeFlex Bot. Continue reading Verint TimeFlex Bot Wins a $4 Million Contract From a Leading Australian Bank
Fix Auto UK Selects Vodafone storm® to Deliver Personalized & Efficient Interactions
Content Guru has announced Fix Auto UK, the country’s largest network of independently owned vehicle repair centres, has selected Vodafone storm® to enhance customer experiences. Continue reading Fix Auto UK Selects Vodafone storm® to Deliver Personalized & Efficient Interactions
Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes
Verint® announced an eight-digit order from one of the world’s largest retailers to increase CX automation in their contact centre. Continue reading Verint Wins an Eight-Digit Contract to Deliver AI Business Outcomes
Fuel Card Services achieves productivity uplift using Noetica’s Dialling Solution for Sales and Service Calls
Fuel Card Services Ltd (FCS) is one of the UK’s largest independent fuel card agents, with over 250 staff across four locations. Continue reading Fuel Card Services achieves productivity uplift using Noetica’s Dialling Solution for Sales and Service Calls