Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, announced its role in Pizza Hut Australia’s digital transformation initiative to improve the customer experience and streamline the operational efficiency of its franchisees.
A key part of this initiative is implementation of an automated call-steering application that uses natural language processing to efficiently route customer inquiries either to the central contact centre or to the caller’s neighborhood store.
“With such a massive call volume, even the smallest inefficiencies are greatly magnified, negatively impacting our business, and that of our franchisees,” explains Patrick Branley, Director of Technologyat Pizza Hut Australia.
Using the latest intelligent virtual agent technology from Inference Solutions, callers can now choose to pick up, get a delivery or get answers to questions. The automated call-steering system enables them to provide their address or current location, and either get details about the nearest restaurant or be connected to place an order.
“Inference Studio is an attractive solution for many of our customers because it enables them to build and deploy advanced self-service applications without a team of developers. It also enables them to build new functionality using a visual, drag-and-drop interface. Those applications are delivered on-net through telecommunications service providers, making deployment easier and further reducing costs,” said Callan Schebella, CEO of Inference Solutions. “The ability to easily add new areas of automation will enable Pizza Hut Australia to continue to improve customer experience while reducing their cost-to-service.”
Following deployment of the call-steering application, Pizza Hut Australia is now focused on the next phase of its contact centre initiative, which includes automation of common inquiries.
About Inference Solutions
Founded in 2011 and headquartered in San Francisco, InferenceSolutions is a global provider of Intelligent Virtual Agents for sales and service organizations. Inference’s AI-powered Intelligent Virtual Agents automate the routine and repetitive conversations handled by live agents today over voice, chat and text. Inference is trusted by organizations around the world – from small business to the fortune 5000. Businesses and government organizations trust Inference to streamline inbound and outbound customer communications and service. Inference is resold by T1, T2 & T3 carriers, as well as by UC and Contact Center software providers to extend their automated self-service capabilities. For more information, visit http://www.inferencesolutions.com/.