IPI, the Contact Centre specialist and solutions provider, has announced that educational resources supplier Findel has successfully migrated its entire Customer Service operations to IPI’s pioneering cloud-based solution, ElasticCX. Continue reading Findel transforms customer experience with IPI’s Contact Centre as a Service solution
Category Archives: Who’s Buying What?
Verint Secures $49 Million Contract to Increase CX Automation for Leading Healthcare Company
Verint® announced the booking of a contract valued at more than $49 million from a leading US healthcare company to increase CX automation in their customer operations. Continue reading Verint Secures $49 Million Contract to Increase CX Automation for Leading Healthcare Company
MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI
IPI, the Digital Transformation specialist, announced that it has enabled MSI Reproductive Choices (formerly Marie Stopes International) to improve access to its vital health services. Continue reading MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI
BSH Group expands consumer offerings using customer journey insights from Medallia Experience Orchestration
Medallia, the global leader in customer and employee experience, announced that BSH Group, a global leader in the home appliance industry, has used Medallia Experience Orchestration to understand the journeys of its customers, fuelling its transformational expansion from business-to-business (B2B) into the direct-to-consumer market. Continue reading BSH Group expands consumer offerings using customer journey insights from Medallia Experience Orchestration
Europcar Transforms Global Customer Experience with NICE CXone
NICE announced that Europcar Mobility Group, a leading global provider of mobility solutions and car rental services, has successfully deployed NICE CXone, consolidating its contact centre infrastructure and providing agents with a single source of truth for all customer information. Continue reading Europcar Transforms Global Customer Experience with NICE CXone
The Green Insurer selects IPI to deliver omnichannel strategy
IPI, the Contact Centre specialist and solutions provider, announced that it has been selected by The Green Insurer, the recently launched sustainable insurance provider, to deliver its omnichannel strategy. Continue reading The Green Insurer selects IPI to deliver omnichannel strategy