The skilled staff covering 999 and 111 calls for South Central Ambulance Service (SCAS) NHS Foundation Trust are benefitting from a bespoke contact centre solution tailored for their specific needs thanks to a robust Avaya platform, the specialist sector knowledge of Avaya partner FourNet, and the advanced capabilities delivered through the Avaya technology ecosystem. Continue reading South Central Ambulance Service Handles Millions of Urgent Calls with Bespoke Platform Developed Through Avaya Ecosystem
Category Archives: Who’s Buying What?
Oodle Selects NICE Enlighten AI to Better Identify and Serve Vulnerable Customers
NICE announced that Oodle Car Finance, one of the fastest growing motor finance companies in the United Kingdom (UK), has selected NICE’s artificial intelligence (AI)-driven customer experience solutions to identify and meet the specific needs of vulnerable consumers. Continue reading Oodle Selects NICE Enlighten AI to Better Identify and Serve Vulnerable Customers
Limango Selects NICE CXone to Elevate their CX Operation to the Cloud
NICE announced that limango, a leading German online retailer for families, has selected NICE CXone to migrate its contact centre to the cloud. Continue reading Limango Selects NICE CXone to Elevate their CX Operation to the Cloud
Virgin Group launches Workvivo to bring together 60,000 employees on one platform
Virgin Group has launched employee experience platform Workvivo to 60,000 employees across almost 40 Virgin companies in a move to connect them like never before. Continue reading Virgin Group launches Workvivo to bring together 60,000 employees on one platform
Club Med Expands NICE CXone including Smart AI-Based Routing Across its Global Workforce to Improve Operational Efficiencies
NICE announced that Club Med, a worldwide leader in premium all-inclusive vacations, has successfully expanded its deployment of NICE CXone into its global operations, providing advanced remote work capabilities for agents and real-time statistics to improve operational efficiencies worldwide. Continue reading Club Med Expands NICE CXone including Smart AI-Based Routing Across its Global Workforce to Improve Operational Efficiencies
Ascensos signs multi-year deal with Centrical to double down on employee productivity, visibility, and performance
Centrical, the innovative performance experience platform known for powering best in class customer experiences, proudly welcomes Ascensos to its expanding roster of global brands leveraging Centrical to improve frontline agent and team alignment, engagement, and performance optimization. Continue reading Ascensos signs multi-year deal with Centrical to double down on employee productivity, visibility, and performance