8×8, the industry’s most integrated CX platform provider, announced the renewal of its sponsorship with Southampton Football Club, extending its role as an official partner of both the Men’s and Women’s First Teams through the 2025/26 season. Continue reading 8×8 and Southampton FC Renew Partnership to Bridge Gap Between Telephone and Terrace
Category Archives: Who’s Buying What?
The AA selects boost.ai to deliver AI Agent within 30 days for Millions of UK Drivers
boost.ai announced it has been selected by The AA, a leading UK-based provider of breakdown and insurance services, to support the next phase of its digital service transformation, using AI agents built on boost.ai’s trusted hybrid AI platform. Continue reading The AA selects boost.ai to deliver AI Agent within 30 days for Millions of UK Drivers
City Cruises Teams up with Medallia to Deliver a Frictionless Digital Experience
Medallia, Inc., the global leader in customer and employee experience, announced a new partnership with City Cruises, the leader in dining and sightseeing cruises worldwide and part of the Hornblower Group. Continue reading City Cruises Teams up with Medallia to Deliver a Frictionless Digital Experience
Singapore Airlines Enhances Customer Experience Analytics with Qualtrics
Qualtrics, the leader and creator of the experience management category, announced that Singapore Airlines (SIA) is using its solutions to enhance its collection, processing, and analysis of customer responses, enabling deeper insights across multiple feedback channels. Continue reading Singapore Airlines Enhances Customer Experience Analytics with Qualtrics
MSC Cruises optimises global workforce management for its customer service operations with Peopleware
MSC Cruises, the world’s third largest cruise company, teamed up with software provider Peopleware to radically modernise the workforce management (WFM) for its global contact centre organisation. Continue reading MSC Cruises optimises global workforce management for its customer service operations with Peopleware
TalkTalk Joins Forces With NiCE To Deploy CXone Mpower In Mission To Revolutionize CX
NiCE announced that TalkTalk, one of the UK’s largest connectivity providers, has taken another step forward in its mission to become the UK’s most recommended Wi-Fi provider by harnessing NiCE’s AI-powered customer service automation platform, CXone Mpower. Continue reading TalkTalk Joins Forces With NiCE To Deploy CXone Mpower In Mission To Revolutionize CX