MSC Cruises, the world’s third largest cruise company, teamed up with software provider Peopleware to radically modernise the workforce management (WFM) for its global contact centre organisation. Continue reading MSC Cruises optimises global workforce management for its customer service operations with Peopleware
Category Archives: Who’s Buying What?
TalkTalk Joins Forces With NiCE To Deploy CXone Mpower In Mission To Revolutionize CX
NiCE announced that TalkTalk, one of the UK’s largest connectivity providers, has taken another step forward in its mission to become the UK’s most recommended Wi-Fi provider by harnessing NiCE’s AI-powered customer service automation platform, CXone Mpower. Continue reading TalkTalk Joins Forces With NiCE To Deploy CXone Mpower In Mission To Revolutionize CX
Staysure Selects NiCE CXone Mpower to Transform Insurance Experience for Travellers
NiCE announced that Staysure, the UK’s leading travel insurance provider, is accelerating its mission to become Europe’s largest travel insurer by transforming its customer service operations with NiCE’s AI-driven platform, CXone Mpower. Continue reading Staysure Selects NiCE CXone Mpower to Transform Insurance Experience for Travellers
PepsiCo Leverages Salesforce’s Agentforce to Advance AI Agenda
PepsiCo announced plans to deploy Agentforce — the digital labour platform from Salesforce for bringing trusted, autonomous AI agents into the flow of work. Continue reading PepsiCo Leverages Salesforce’s Agentforce to Advance AI Agenda
Debenhams Group embraces AI to bring more precision to pricing and promotions
Debenhams Group — home to brands including PrettyLittleThing, Boohoo, BoohooMAN, Karen Millen and Debenhams — has implemented AI at scale to optimize product pricing and promotions. Continue reading Debenhams Group embraces AI to bring more precision to pricing and promotions
BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centres with Verint Bots
Verint®, The CX Automation Company™, announced that leading telecommunications company BT Group is leveraging Verint Coaching Bot, Wrap Up Bot and CX/EX Scoring Bot to enhance customer experience (CX) and employee experience (EX) while increasing revenue in its inbound customer sales contact centres. Continue reading BT Group Elevates Customer Experience and Grows Revenue in Sales Contact Centres with Verint Bots