HM Revenue & Customs (HMRC) has signed a multi-year contract with Capgemini, in collaboration with NiCE and Route 101, to transform its customer experience operations and deliver at scale, advanced, digital services to UK taxpayers. Continue reading Capgemini, NiCE and Route 101 to meet evolving needs of UK citizens
Category Archives: Who’s Buying What?
Node4 to modernise Nottingham College’s student engagement with Microsoft’s AI-enabled contact centre
Node4, a leading AI Business Solutions and Managed Service Provider, has partnered with Nottingham College to deliver a Microsoft contact centre solution. The college anticipates the project will deliver significant annual efficiency savings, alongside potential additional income from improved marketing conversion and engagement. Continue reading Node4 to modernise Nottingham College’s student engagement with Microsoft’s AI-enabled contact centre
DXC Modernises Customer Service and Applications for Telenor Sweden
DXC Technology, a leading enterprise technology and innovation partner, has entered partnership with Telenor Sweden, one of the Nordic region’s leading telecommunications providers, to modernize customer service operations and strengthen its technology estate. Continue reading DXC Modernises Customer Service and Applications for Telenor Sweden
ArvatoConnect selects Peopleware to improve its workforce management operations
ArvatoConnect, a leading UK-based digital transformation partner, specialising in customer service and business process optimisation, has deployed Peopleware’s AI-native workforce management (WFM) suite to sharpen its planning capabilities, drive further operational efficiency, and continue delivering exceptional customer experiences at scale. Continue reading ArvatoConnect selects Peopleware to improve its workforce management operations
Terrapinn partners with GetVocal to deploy conversational AI agents at scale
GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, announced it has partnered with global events company, Terrapinn, to deploy conversational AI agents at its flagship rail industry event, Rail Live. Continue reading Terrapinn partners with GetVocal to deploy conversational AI agents at scale
Openreach Uses NiCE Cognigy AI Agents to Upgrade UK Broadband Deployment
NiCE announced that Openreach, a unit of BT Group, has deployed proactive AI agents from NiCE Cognigy to redesign customer engagement across 15 million customer journeys during one of the UK’s largest digital infrastructure transformation programs. Continue reading Openreach Uses NiCE Cognigy AI Agents to Upgrade UK Broadband Deployment