DXC Technology, a leading enterprise technology and innovation partner, has entered partnership with Telenor Sweden, one of the Nordic region’s leading telecommunications providers, to modernize customer service operations and strengthen its technology estate. Continue reading DXC Modernises Customer Service and Applications for Telenor Sweden
Category Archives: Who’s Buying What?
ArvatoConnect selects Peopleware to improve its workforce management operations
ArvatoConnect, a leading UK-based digital transformation partner, specialising in customer service and business process optimisation, has deployed Peopleware’s AI-native workforce management (WFM) suite to sharpen its planning capabilities, drive further operational efficiency, and continue delivering exceptional customer experiences at scale. Continue reading ArvatoConnect selects Peopleware to improve its workforce management operations
Terrapinn partners with GetVocal to deploy conversational AI agents at scale
GetVocal, Europe’s leading provider of conversational AI agents for enterprise customer support, announced it has partnered with global events company, Terrapinn, to deploy conversational AI agents at its flagship rail industry event, Rail Live. Continue reading Terrapinn partners with GetVocal to deploy conversational AI agents at scale
Openreach Uses NiCE Cognigy AI Agents to Upgrade UK Broadband Deployment
NiCE announced that Openreach, a unit of BT Group, has deployed proactive AI agents from NiCE Cognigy to redesign customer engagement across 15 million customer journeys during one of the UK’s largest digital infrastructure transformation programs. Continue reading Openreach Uses NiCE Cognigy AI Agents to Upgrade UK Broadband Deployment
Formula 1 and Salesforce Deepen Partnership, Expanding Agentforce to Grow Fan Connection Worldwide
Salesforce, the world’s #1 AI CRM, and Formula 1, the world’s most popular annual sporting series, announced the launch of a new fan companion agent to scale and personalize engagement for F1’s 827 million global fans. Continue reading Formula 1 and Salesforce Deepen Partnership, Expanding Agentforce to Grow Fan Connection Worldwide
Exchange Communications Installs New CCaaS System Across NHS Lanarkshire Health Board
Exchange Communications, the UK’s leading supplier of smart telephony solutions, has upgraded the telecom solution in place across the NHS Lanarkshire facilities, completely transforming the way the NHS board operates. Continue reading Exchange Communications Installs New CCaaS System Across NHS Lanarkshire Health Board