CO-OP KINKI, a consumer’s cooperative based in Japan, has chosen Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, to enhance customer engagement and security with simple, seamless two-factor authentication powered by the Verify API. Continue reading Japan-Based CO-OP KINKI Safeguards Union Members Against Fraud with the Vonage Verify API
Category Archives: Who’s Buying What?
SugarCRM with Powerful Integrations to Epicor Kinetic and sales-i to Drive Customer-Centric Buying Experiences
SugarCRM announced Waterco Limited, a global water treatment and pool equipment manufacturer based in Sydney, has selected Sugar Sell Advanced to power intelligent sales automation with AI-driven workflows and predictive analytics, to fuel revenue growth and drive exceptional customer experience. Continue reading SugarCRM with Powerful Integrations to Epicor Kinetic and sales-i to Drive Customer-Centric Buying Experiences
Dubber & Alianza Collaborate to Elevate Cloud Communications for CSPs Worldwide
Dubber Corporation Limited, the global leader in conversational intelligence and capture, announced a new strategic alliance with Alianza, the communications cloud for service providers, in which Dubber will be providing state-of-the-art conversational intelligence solutions into the Alianza platform. Continue reading Dubber & Alianza Collaborate to Elevate Cloud Communications for CSPs Worldwide
Sterling Insurance Uses Noetica to Identify and Prioritise Calls based on Urgency and Respond to Leads from Aggregators With-in Minutes
Noetica – A British company, developing software products for the global contact centre market, has announced how it is working with Sterling Insurance’s contact centre to identify and prioritise calls based on their urgency and aim to respond to the hot leads received from aggregators very quickly, sometimes with-in minutes. Continue reading Sterling Insurance Uses Noetica to Identify and Prioritise Calls based on Urgency and Respond to Leads from Aggregators With-in Minutes
Flowcode Chooses Vonage to Power Direct-to-Consumer Communications with APIs
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation and a part of Ericsson, is partnering with Flowcode, a direct-to-consumer platform, to launch a new customer communications tool. Continue reading Flowcode Chooses Vonage to Power Direct-to-Consumer Communications with APIs
Arrivia Partners with LiveVox to Optimize Traveler Customer Experience
LiveVox announced that it has been selected by arrivia, a travel loyalty and membership solutions provider, to optimize and automate their customer experience. Continue reading Arrivia Partners with LiveVox to Optimize Traveler Customer Experience