Medallia, the global leader in customer and employee experience, announced that BSH Group, a global leader in the home appliance industry, has used Medallia Experience Orchestration to understand the journeys of its customers, fuelling its transformational expansion from business-to-business (B2B) into the direct-to-consumer market. Continue reading BSH Group expands consumer offerings using customer journey insights from Medallia Experience Orchestration
Category Archives: Who’s Buying What?
Europcar Transforms Global Customer Experience with NICE CXone
NICE announced that Europcar Mobility Group, a leading global provider of mobility solutions and car rental services, has successfully deployed NICE CXone, consolidating its contact centre infrastructure and providing agents with a single source of truth for all customer information. Continue reading Europcar Transforms Global Customer Experience with NICE CXone
The Green Insurer selects IPI to deliver omnichannel strategy
IPI, the Contact Centre specialist and solutions provider, announced that it has been selected by The Green Insurer, the recently launched sustainable insurance provider, to deliver its omnichannel strategy. Continue reading The Green Insurer selects IPI to deliver omnichannel strategy
Trip.com Group Selects AWS as Its Strategic Cloud Provider to Enhance the Global Travel Experience
Amazon Web Services, Inc. (AWS), an Amazon.com, Inc. company, announced that Trip.com Group, an international one-stop travel service provider, has selected AWS as its strategic cloud provider to enhance the travel experience for hundreds of millions of travellers. Continue reading Trip.com Group Selects AWS as Its Strategic Cloud Provider to Enhance the Global Travel Experience
South Central Ambulance Service Handles Millions of Urgent Calls with Bespoke Platform Developed Through Avaya Ecosystem
The skilled staff covering 999 and 111 calls for South Central Ambulance Service (SCAS) NHS Foundation Trust are benefitting from a bespoke contact centre solution tailored for their specific needs thanks to a robust Avaya platform, the specialist sector knowledge of Avaya partner FourNet, and the advanced capabilities delivered through the Avaya technology ecosystem. Continue reading South Central Ambulance Service Handles Millions of Urgent Calls with Bespoke Platform Developed Through Avaya Ecosystem
Oodle Selects NICE Enlighten AI to Better Identify and Serve Vulnerable Customers
NICE announced that Oodle Car Finance, one of the fastest growing motor finance companies in the United Kingdom (UK), has selected NICE’s artificial intelligence (AI)-driven customer experience solutions to identify and meet the specific needs of vulnerable consumers. Continue reading Oodle Selects NICE Enlighten AI to Better Identify and Serve Vulnerable Customers