Tata Communications, a global digital ecosystem enabler and Singapore Airlines Limited (SIA), the national carrier of Singapore, announced a multi-year agreement to transform the airlines communications and collaboration tools to enhance employee productivity and boost user experience. Continue reading Singapore Airlines partners with Tata Communications to enhance customer experience for their discerning customers
Category Archives: Who’s Buying What?
Sabio Group transforms Vodafone Spain’s Customer Experience with Virtual Assistant Solution
Sabio Group, the global digital experience transformation services specialist, announced the successful launch of an innovative ‘Alexa-like’ virtual assistant solution for Vodafone Spain that has dramatically improved customer satisfaction. Continue reading Sabio Group transforms Vodafone Spain’s Customer Experience with Virtual Assistant Solution
Spacepro Improves Access Rates and Customer Interaction for Service Appointments using Descartes Customer Engagement Solution
Descartes Systems Group, the global leader in uniting logistics-intensive businesses in commerce, announced that UK-based Spacepro is using the Descartes Customer Engagement Platform™ to enhance the customer journey within its after-care department. Continue reading Spacepro Improves Access Rates and Customer Interaction for Service Appointments using Descartes Customer Engagement Solution
Essex County Fire and Rescue Service Deploys Motorola Solutions’ Command Centre Technology
Essex County Fire and Rescue Service (ECFRS) has chosen Motorola Solutions’ command centre technology, including Control Room Solution (CRS), for its call handling and emergency dispatch capabilities. Continue reading Essex County Fire and Rescue Service Deploys Motorola Solutions’ Command Centre Technology
Sprinklr Optimizes Social Media Customer Service for Vueling
Sprinklr announced that Vueling – a Spanish airline and part of the IAG Group that serves more than 100 destinations in Europe, North-Africa and Middle East – has selected the AI-powered Sprinklr platform to optimize its customers’ social media experience across every digital channel. Continue reading Sprinklr Optimizes Social Media Customer Service for Vueling
Hastings Direct Standardises CX Operations on CXone and Boosts Agent Productivity and Engagement
NICE announced that Hastings Direct has found great success migrating to the cloud by implementing NICE CXone to streamline and converge operations. Continue reading Hastings Direct Standardises CX Operations on CXone and Boosts Agent Productivity and Engagement