Royal Jordanian (RJ) announced the launch of its new Voice of the Customer programme, powered by technology from Medallia, the global leader in customer and employee experience, and delivered by Kantar. Continue reading Royal Jordanian selects Medallia and Kantar to power new Voice of the Customer programme
Category Archives: Who’s Buying What?
Xiao-I Secures Contract for AI Contact Center Project with Leading Chinese Aviation Group
Xiao-I Corporation, a leading cognitive AI enterprise in China, announced that it has secured a contract for an intelligent contact centre project with a leading Chinese aviation group. Continue reading Xiao-I Secures Contract for AI Contact Center Project with Leading Chinese Aviation Group
Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week
Calabrio, the workforce performance company, has announced that Ascensos is using Calabrio ONE to schedule 2,500 agents at 7 contact centre locations in the UK, Romania, Turkey, and South Africa. Continue reading Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 Agents and Save 375 Hours a Week
Retail Bank Permanent TSB Transforms its Customer and Employee Experience with Medallia
Medallia, the global leader in customer and employee experience, announced that it has been selected to deliver Permanent TSB’s Voice of the Customer (VoC) and employee experience programs. Continue reading Retail Bank Permanent TSB Transforms its Customer and Employee Experience with Medallia
Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors
Derby City Council and Derby Homes are on a journey to innovate how they engage with residents, supplementing their main switchboard with phone-based artificial intelligence (AI) assistance. Continue reading Derby City Council’s AI-Powered Phone Assistance handles 62,000 calls in 2 months, deflecting 43% away from human advisors
ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE CXone
NICE has announced that ABN AMRO, a leading eurozone financial institution located in the Netherlands, has deployed NICE CXone to expand its digital capabilities across all touchpoints and provide a smarter, faster customer experience across the entire journey. Continue reading ABN AMRO Finds Smarter and Faster Digital Customer Experiences with NICE CXone