Everything But Water, the largest specialty swimwear and resortwear retailer in the U.S., selected Manhattan Associates to deliver a first-of-its-kind software solution that creates a captivating and seamless omnichannel shopping experience. Orlando-based Everything But Water is deploying Manhattan Active Omni to manage transactions and facilitate store fulfillment operations across its full network of over 100 retail locations across the country. Continue reading Everything But Water Selects Manhattan Active™ Omni to Enhance Omnichannel Customer Experience
Category Archives: Who’s Buying What?
Mashreq Bank Transforms Banking Experience with Avaya
Mashreq Bank, one of the leading financial institutions in the UAE, announced it is working with Avaya to develop customer experience solutions that will take the digital banking experience to the next level. Avaya and Mashreq Bank will work closely together to integrate the latest technology trends, including robotics, analytics, cloud and e-channels, into existing Mashreq Bank’s digital services. Continue reading Mashreq Bank Transforms Banking Experience with Avaya
Avaya Customer Engagement Solutions Help Taiwan Bank Go All-Digital
Avaya announced its communications technologies have helped O-Bank (Wangdao) become Taiwan’s first, all-digital, online-only bank. Supported by Avaya multi-channel Customer Engagement technologies – including Avaya Breeze – O-Bank now solely serves customers located anywhere via mobile, video, voice and other online banking channels. Continue reading Avaya Customer Engagement Solutions Help Taiwan Bank Go All-Digital
IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation
IMImobile, a cloud communications software and solutions provider, has been chosen by CarillionAmey to improve their contact centre experience through digital channels, for customers using their services across the defence estate in the UK. Continue reading IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation
HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services
CafeX Communications® announced that HP has selected CafeX Live Assist™ for Microsoft Dynamics 365 to provide employees with advanced omnichannel engagement services. Hosted in the Azure cloud, Live Assist for Dynamics 365 is co-engineered by CafeX and Microsoft to give customer service agents a tightly integrated experience to engage online visitors through live chat, content campaigns, co-browsing, document sharing and other remote support capabilities. Continue reading HP selects CafeX with Microsoft Dynamics 365 to engage employees with personalized IT and HR services
Telenor Innovates, Leverages Tweakker To Slash Customer Care Calls By 30%
Device intelligence leader Tweakker announces that Telenor Norway will pilot its Device Guides solution to encourage almost 1 million subscribers to use online self-care guides to resolve any smartphone and service related issue instead of calling its care centres for human support. Continue reading Telenor Innovates, Leverages Tweakker To Slash Customer Care Calls By 30%