Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, announced that Intellectual Property (IP) Australia has adopted Pega® Robotic Automation to improve overall customer experience by automating business processes to significantly reduce time and costs associated with data entry. Continue reading IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience
Category Archives: Who’s Buying What?
CMA CGM signs strategic partnership with Infosys to accelerate the transformation of its Information System
The CMA CGM Group, a world leader in container shipping, has signed a strategic partnership with Infosys, a world leader in consulting, next-generation technology and services. The goal of this seven-year partnership is to simplify and transform CMA CGM’s IT applications and improve customer service excellence. Continue reading CMA CGM signs strategic partnership with Infosys to accelerate the transformation of its Information System
Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service
As part of its Connected Knowledge programme, Aylesbury Vale District Council (AVDC) has implemented DigitalGenius in Salesforce Service Cloud to bring Artificial Intelligence to its customer service operation. The DigitalGenius AI solution learned from previous council residents’ conversations and is already improving council residents’ response time to queries around services such as council tax, benefit and bin collection. Continue reading Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service
HPFT partners with analytics and AI firm Saberr to increase staff engagement and improve patient experience and outcomes
The Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an early adopter of Saberr’s latest technology ‘Coachbot’. Continue reading HPFT partners with analytics and AI firm Saberr to increase staff engagement and improve patient experience and outcomes
Community Transit Selects Astute Solutions to Enhance Their Customer Relationship Management
Astute Solutions announced their selection by Community Transit, leading transportation provider for the Puget Sound region of Washington, to implement its CRM software, ePowerCenterTM. Community Transit will use Astute’s software to modernize customer communication and prepare for organizational growth. Continue reading Community Transit Selects Astute Solutions to Enhance Their Customer Relationship Management
BT Group selects Brite:Bill as its billing communications platform
Brite:Bill, an Amdocs company, announced it has been selected by BT Group as its billing communications platform provider. BT Group chose Brite:Bill’s technology and services to transform customer invoices into personalized, interactive communications delivered in the channel of the customer’s choice. Continue reading BT Group selects Brite:Bill as its billing communications platform