St. Austell Brewery, the Cornwall based drinks maker, restaurant, bar owner and manager, announces it has partnered with Unify, the Atos brand for communications software and services, to overhaul its communications infrastructure. Working in conjunction with Datasharp, a long-term Unify Master Partner, the company is modernising the brewery’s ability to collaborate and communicate with all stakeholders. Continue reading St. Austell Brewery says cheers to Datasharp & Unify
Category Archives: Who’s Buying What?
Ingeus improves productivity by 70% thanks to West’s cloud technology
West, a leading cloud contact centre technology provider announces that Ingeus, a founding member of the UK’s B Corp community of for-profit companies committed to social purpose and environmental impact, has experienced a 70% increase in productivity after moving its contact centre operations to the cloud by deploying West’s Cloud Contact Centre Pro solution. Continue reading Ingeus improves productivity by 70% thanks to West’s cloud technology
IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience
Pegasystems, the software company empowering customer engagement at the world’s leading enterprises, announced that Intellectual Property (IP) Australia has adopted Pega® Robotic Automation to improve overall customer experience by automating business processes to significantly reduce time and costs associated with data entry. Continue reading IP Australia Adopts Pega Robotic Automation to Further Drive Efficiencies and Enhance Customer Experience
CMA CGM signs strategic partnership with Infosys to accelerate the transformation of its Information System
The CMA CGM Group, a world leader in container shipping, has signed a strategic partnership with Infosys, a world leader in consulting, next-generation technology and services. The goal of this seven-year partnership is to simplify and transform CMA CGM’s IT applications and improve customer service excellence. Continue reading CMA CGM signs strategic partnership with Infosys to accelerate the transformation of its Information System
Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service
As part of its Connected Knowledge programme, Aylesbury Vale District Council (AVDC) has implemented DigitalGenius in Salesforce Service Cloud to bring Artificial Intelligence to its customer service operation. The DigitalGenius AI solution learned from previous council residents’ conversations and is already improving council residents’ response time to queries around services such as council tax, benefit and bin collection. Continue reading Aylesbury Vale District Council Works With DigitalGenius to Boost Customer Service
HPFT partners with analytics and AI firm Saberr to increase staff engagement and improve patient experience and outcomes
The Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an early adopter of Saberr’s latest technology ‘Coachbot’. Continue reading HPFT partners with analytics and AI firm Saberr to increase staff engagement and improve patient experience and outcomes