WorkFlex Solutions, announced that a worldwide credit card leader is implementing the WorkFlex intelligent agent mobile app so their contact center agents always have the latest version of their work schedules handy on their smart phone or tablet. The app also lets contact centers communicate schedule-change offerings and requirements to the agents in real time via their smart phones. Continue reading Leading Credit Card Company Empowers Contact Center Agents With Intelligent Agent Mobile App
Category Archives: Who’s Buying What?
Telia Finland Deploys Vlocity Communications Cloud to Improve Customer Service, Increase Service Agility and Deliver an Omnichannel Customer Experience
Vlocity, a leading industry cloud company announced that Telia Finland, part of Telia Company, one of Europe’s leading telecom operators, has selected Vlocity and Salesforce to boost digital transformation initiatives in its sales, marketing and customer care organizations. By deploying Vlocity Communications™, Telia Finland is able to consolidate twenty disparate sales and marketing tools into a single, unified CRM system that will dramatically improve customer satisfaction. Continue reading Telia Finland Deploys Vlocity Communications Cloud to Improve Customer Service, Increase Service Agility and Deliver an Omnichannel Customer Experience
eg solutions five-year master supplier agreement signed with a leading provider of business process management in the UK
eg solutions plc, the back-office workforce optimisation company, is pleased to announce that it has entered into a five-year Master Supplier Agreement (the “Agreement”) with a leading provider of business process management in the UK. Continue reading eg solutions five-year master supplier agreement signed with a leading provider of business process management in the UK
International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities
Five9 announced that it has been selected by a leading international consumer technology manufacturer to address the company’s customer service and sales efforts. Providing cutting-edge solutions to consumers, the move to Five9 allows the manufacturer to provide an amazing customer experience, regardless of the type of interaction. Continue reading International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities
Blue Cross of Idaho Improves Customer and Employee Experience with NICE Solutions
NICE announced that Blue Cross of Idaho, providing health insurance for approximately one quarter of the state’s population, has streamlined its contact center processes, increased agent engagement, and improved customer experience with a suite of NICE Process Automation and Workforce Management (WFM) solutions. Continue reading Blue Cross of Idaho Improves Customer and Employee Experience with NICE Solutions
Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions
Verint® announced that a worldwide credit card leader is implementing a wide range of solutions from its Customer Engagement™ portfolio. This deployment follows the organization’s current use of Verint’s workforce optimization technology, and supports its commitment to the delivery of consistent, quality service to customers through its US contact centre operations. Continue reading Leading Credit Card Company Implementing Wide Range of Verint Customer Engagement Solutions