Multitone Electronics plc, a specialist in the design, manufacture and implementation of integrated communication systems, announces that its Mall Call communications system has been chosen by Canary Wharf Group for its retail facilities. Continue reading Multitone Solution Chosen to Manage Communications at Canary Wharf Retail
Category Archives: Who’s Buying What?
European Public Sector Agency Improves its Service Operations with NICE Robotic Process Automation
NICE announced that a major European public sector agency has delivered significant improvements by implementing NICE Robotic Process Automation (RPA) which streamlines manual processes and allows employees to focus on high-value activities. Continue reading European Public Sector Agency Improves its Service Operations with NICE Robotic Process Automation
Leading Credit Card Company Empowers Contact Center Agents With Intelligent Agent Mobile App
WorkFlex Solutions, announced that a worldwide credit card leader is implementing the WorkFlex intelligent agent mobile app so their contact center agents always have the latest version of their work schedules handy on their smart phone or tablet. The app also lets contact centers communicate schedule-change offerings and requirements to the agents in real time via their smart phones. Continue reading Leading Credit Card Company Empowers Contact Center Agents With Intelligent Agent Mobile App
Telia Finland Deploys Vlocity Communications Cloud to Improve Customer Service, Increase Service Agility and Deliver an Omnichannel Customer Experience
Vlocity, a leading industry cloud company announced that Telia Finland, part of Telia Company, one of Europe’s leading telecom operators, has selected Vlocity and Salesforce to boost digital transformation initiatives in its sales, marketing and customer care organizations. By deploying Vlocity Communications™, Telia Finland is able to consolidate twenty disparate sales and marketing tools into a single, unified CRM system that will dramatically improve customer satisfaction. Continue reading Telia Finland Deploys Vlocity Communications Cloud to Improve Customer Service, Increase Service Agility and Deliver an Omnichannel Customer Experience
eg solutions five-year master supplier agreement signed with a leading provider of business process management in the UK
eg solutions plc, the back-office workforce optimisation company, is pleased to announce that it has entered into a five-year Master Supplier Agreement (the “Agreement”) with a leading provider of business process management in the UK. Continue reading eg solutions five-year master supplier agreement signed with a leading provider of business process management in the UK
International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities
Five9 announced that it has been selected by a leading international consumer technology manufacturer to address the company’s customer service and sales efforts. Providing cutting-edge solutions to consumers, the move to Five9 allows the manufacturer to provide an amazing customer experience, regardless of the type of interaction. Continue reading International Manufacturer of Consumer Technology Selects Five9 to Enhance Customer Service Capabilities