PRESS RELEASE: Aculab, a leading provider of deployment proven telephony APIs for the global communications market, is pleased to announce Callglide’s use of Aculab Cloud in its Salesforce CRM integration. Continue reading Callglide uses Aculab Cloud in Salesforce CRM integration
Category Archives: Who’s Buying What?
Vivonet Deploys Genesys Cloud Solution for Customer Engagement
Vivonet, the industry leader in cloud-based hospitality solutions, has deployed PureCloud by Genesys™, a cloud-based customer engagement and employee collaboration offering from Genesys®, the global leader in omnichannel customer experience and contact center solutions. Continue reading Vivonet Deploys Genesys Cloud Solution for Customer Engagement
Fanimation Ceiling Fans Goes Live with Astute Solutions to Streamline Customer Communication
PRESS RELEASE: This month, Fanimation’s Customer Care Center went live with Astute Solutions’ customer engagement CRM, ePowerCenter. Included in the solution is the ability to capture and respond to customer requests, features designed to make case management easier for contact center agents, and robust voice of the customer (VOC) analytics. Continue reading Fanimation Ceiling Fans Goes Live with Astute Solutions to Streamline Customer Communication
8×8 and Regus Expand Global Cloud Communications Partnership
8×8 announced that it has agreed with IWG plc (formerly Regus), the world’s largest provider of flexible workspaces, to expand the companies’ existing contract for cloud-based unified communications (UC) services to add 13 new countries and a broader range of service options for Regus customers. 8×8 currently provides UC services to Regus office centers in four countries, for use by on-site customers and employees, as well as remote workers in those regions. Continue reading 8×8 and Regus Expand Global Cloud Communications Partnership
International Insurance Provider Implementing Enterprise Workforce Optimization Software from Verint
PRESS RELEASE: Verint® announced that the operations hub of an international insurance organization is implementing Verint Enterprise Workforce Optimization™ (WFO) to provide service to several of its various global centers. The insurer selected Verint’s WFO solutions to help advance operational performance and workforce efficiency in order to execute work faster and more accurately, better meet customer expectations and reduce costs.* Continue reading International Insurance Provider Implementing Enterprise Workforce Optimization Software from Verint
Meili Finance Selects Avaya “A Cloud” Contact Center-as-a-Service Solution to Support Business Growth
PRESS RELEASE: Avaya, a global leader of enterprise communications software, systems and services, announced that Meili Finance, an Internet consumer finance company in China, has chosen “A Cloud”, a contact center-as-a-service (CCaaS) solution, to support its rapid business growth. Continue reading Meili Finance Selects Avaya “A Cloud” Contact Center-as-a-Service Solution to Support Business Growth