Content Guru, Europe’s leading cloud contact centre and CX technology provider, has announced its growing momentum within local government. In the first half of 2023, Content Guru increased the number of councils in its customer base to cover an additional 2.5 million UK citizens, a growth of over 70%. Continue reading New Local Government Contract Wins See Content Guru’s storm Platform Support Over 6M UK Citizens
Category Archives: Who’s Buying What?
Mitel Secures Fourth Consecutive Sourcewell Contract
Mitel®, a global leader in business communications, announced that Sourcewell, a trusted service cooperative representing over 50,000 government, education, and nonprofit organizations, has selected Mitel as a preferred provider of communications and collaboration services. Continue reading Mitel Secures Fourth Consecutive Sourcewell Contract
DFS revamps online customer experience with CM.com’s AI-powered chatbot technology
DFS, the sofa expert, has partnered with CM.com, a global leader in cloud software for conversational commerce, to enhance its customer experience. The partnership enables DFS to provide an improved and more innovative service to customers, via the AI chatbot ‘Sofia’. Continue reading DFS revamps online customer experience with CM.com’s AI-powered chatbot technology
Angus Council partners with Maintel to help transform its telephony and Contact Centre with RingCentral’s cloud solution
Angus Council has selected Maintel, the pioneering cloud and managed services company, to identify and deploy a new and improved communications platform. The Council’s 116,000 residents will benefit from RingCentral’s reliable, feature-rich cloud solution that enables easier and more efficient communication with vital local services. Continue reading Angus Council partners with Maintel to help transform its telephony and Contact Centre with RingCentral’s cloud solution
Davies embarks on global digital transformation project with Sabio Group
Sabio Group, the digital customer experience (CX) transformation specialist, has been selected by Davies, the leading specialist professional services and technology business, serving insurance and highly regulated markets, to support the transformation of its contact centre and CX technology infrastructure in a multi-year agreement. Continue reading Davies embarks on global digital transformation project with Sabio Group
Telescope Health Provides Vital Virtual Healthcare Powered by Vonage and SourceFuse
Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, partners with SourceFuse, a leading provider of cloud-native, bespoke solutions and services, to offer the cutting edge technology businesses need to enhance engagement and connection to customers. Continue reading Telescope Health Provides Vital Virtual Healthcare Powered by Vonage and SourceFuse