DFS, the sofa expert, has partnered with CM.com, a global leader in cloud software for conversational commerce, to enhance its customer experience. The partnership enables DFS to provide an improved and more innovative service to customers, via the AI chatbot ‘Sofia’. Continue reading DFS revamps online customer experience with CM.com’s AI-powered chatbot technology
Tag Archives: CM.com
CM.com is Launching Advanced Cross-Product Generative AI Capabilities
CM.com, a global leader in conversational commerce solutions, is excited to kickstart its new cross-product Generative AI platform with a group of 10 of its leading customers. Continue reading CM.com is Launching Advanced Cross-Product Generative AI Capabilities
CM.com Research on Personalization: Are Retailers Getting It Right?
Consumers today expect personalized experiences throughout their customer journey. Numerous retailers are falling short of meeting these expectations, but a recent study conducted by CM.com sheds light on the potential for improving overall brand perception by enhancing consumer experiences with personalization opportunities. Continue reading CM.com Research on Personalization: Are Retailers Getting It Right?
CM.com completes acquisition of CX Company
CM.com, a global Conversational Commerce provider, has completed the acquisition of CX Company, a European (cloud-based) digital conversation platform designed to automatically engage customers in a personalized manner via virtual assistants, intelligent chatbots, and conversational artificial intelligence (AI). Continue reading CM.com completes acquisition of CX Company