Global cloud communications platform Infobip and leading digital insurance company LAQO by Croatia insurance became the first to adopt a GPT-enabled digital assistant for customer support in the European fintech industry. Continue reading Global first chat GPT-bot for European fintech industry launched by Infobip and LAQO
Category Archives: Who’s Buying What?
Air France KLM Martinair Cargo takes customer service in airfreight to new heights with Salesforce and Vonage
Air France KLM Martinair Cargo (AFKLMP Cargo) has partnered with Salesforce and Vonage to innovate its global customer service with a new Customer Relationship Management (CRM) solution. Continue reading Air France KLM Martinair Cargo takes customer service in airfreight to new heights with Salesforce and Vonage
Belgium’s Memo Group Selects Sabio Group for Twilio Flex implementation
Memo Group, the leading Belgian contact centre specialists, announced their partnership with Sabio Group, a global customer experience (CX) solutions provider, to support the implementation of their Twilio Flex solution. Continue reading Belgium’s Memo Group Selects Sabio Group for Twilio Flex implementation
Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement
8×8, a leading integrated cloud communications platform provider, announced that Empire Merchants has deployed 8×8 XCaaS™ (eXperience Communications as a Service™), an integrated cloud contact centre and unified communications platform, across their operations to empower voice and contact centre communications. Continue reading Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement
WWF Chooses Content Guru to Support Digital Transformation
WWF, the leading global independent conservation organisation, has chosen a global leader in next-generation customer experience technology, Content Guru, to support the next stage of the organisation’s digital transformation journey. Continue reading WWF Chooses Content Guru to Support Digital Transformation
The Contact Company Selects Calabrio WFM to Power BPO Operations
Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. Continue reading The Contact Company Selects Calabrio WFM to Power BPO Operations