Air France KLM Martinair Cargo (AFKLMP Cargo) has partnered with Salesforce and Vonage to innovate its global customer service with a new Customer Relationship Management (CRM) solution. Continue reading Air France KLM Martinair Cargo takes customer service in airfreight to new heights with Salesforce and Vonage
Category Archives: Who’s Buying What?
Belgium’s Memo Group Selects Sabio Group for Twilio Flex implementation
Memo Group, the leading Belgian contact centre specialists, announced their partnership with Sabio Group, a global customer experience (CX) solutions provider, to support the implementation of their Twilio Flex solution. Continue reading Belgium’s Memo Group Selects Sabio Group for Twilio Flex implementation
Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement
8×8, a leading integrated cloud communications platform provider, announced that Empire Merchants has deployed 8×8 XCaaS™ (eXperience Communications as a Service™), an integrated cloud contact centre and unified communications platform, across their operations to empower voice and contact centre communications. Continue reading Empire Merchants Selects 8×8 XCaaS for Enhanced Customer Communications and Engagement
WWF Chooses Content Guru to Support Digital Transformation
WWF, the leading global independent conservation organisation, has chosen a global leader in next-generation customer experience technology, Content Guru, to support the next stage of the organisation’s digital transformation journey. Continue reading WWF Chooses Content Guru to Support Digital Transformation
The Contact Company Selects Calabrio WFM to Power BPO Operations
Calabrio, the workforce performance company, has announced that business process outsourcer (BPO) The Contact Company (TCC) has selected Calabrio ONE software to support the company’s ambitious growth plans. Continue reading The Contact Company Selects Calabrio WFM to Power BPO Operations
Admiral Insurance Reimagines Customer Experiences with Genesys
Genesys® announced that Admiral is evolving into a customer engagement powerhouse using the Genesys Cloud CX™ platform. Admiral is the UK’s largest auto insurance company, employing more than 7,500 people across the Admiral, Bell, Elephant and Diamond vehicle insurance brands. Continue reading Admiral Insurance Reimagines Customer Experiences with Genesys