PRESS RELEASE: In competitive sports, a fraction of a second can make the difference between a first-place champion and the runner-up. For the sales arm of the globally-renowned sports equipment company, Head Germany Gmbh, switching to Avaya shaved customer response times to seconds and took several minutes — in some cases, hours — off administration tasks, all while providing better information to drive continuous improvement in its relationships and service center. Continue reading Head Germany Gmbh Goes for the Win in Customer Service with Avaya
Category Archives: Who’s Buying What?
Logicalis US Selects IR Prognosis to Enhance Managed Unified Communication Services
PRESS RELEASE: IR, the leading global provider of experience management solutions for unified communications and contact centers, today announced that Logicalis US, an international IT solutions and managed services provider, has enhanced its Cisco and Microsoft Skype for Business collaboration and video managed services with the deployment of IR Prognosis for Unified Communications (UC), Service Provider Edition. Continue reading Logicalis US Selects IR Prognosis to Enhance Managed Unified Communication Services
Cambridge University Hospital (CUH) selects Unify to drive efficiency in the contact centre
OpenScape enables CUH greater control over the services it provides to staff, patients and visitors, improving Contact Centre agents’ efficiency. Continue reading Cambridge University Hospital (CUH) selects Unify to drive efficiency in the contact centre
AQA Chooses Gamma and Serenova to Futureproof Contact Centre Capabilities
UK communications provider Gamma announces that education charity, AQA, the UK’s largest provider of academic qualifications taught in schools and colleges, is using its services to futureproof its customer facing operations. The contract, delivering a cloud-based multichannel contact centre solution from Serenova, a leading contact center-as-a-service (CCaaS) provider, is essential to AQA being able to flexibly resource its workforce throughout busy exam periods. Continue reading AQA Chooses Gamma and Serenova to Futureproof Contact Centre Capabilities
Moray Council Expands Use of Verint Solutions to Help Citizens More Easily Manage Their Council Services
PRESS RELEASE: Verint® announced that Moray Council extended its investment and is implementing additional digital first capabilities from its Engagement Management™ suite. Among these are the software’s “myaccount” customer portal and search functionality. Moray Council currently uses the Verint solution to support its “Moray Connected” initiative, which enables citizens to manage their council services simply, safely and when convenient for them. Continue reading Moray Council Expands Use of Verint Solutions to Help Citizens More Easily Manage Their Council Services
PwC select Thunderhead to deliver customer engagement for the PwC Suite
PRESS RELEASE: Thunderhead, the leader in enterprise technology for customer engagement announces that its ONE Engagement Hub has been selected by PwC. PwC is launching PwC Suite – a brand new service created to deliver knowledge and insight to Tax, HR and Legal professionals that can be accessed on a 24/7 basis. Thunderhead’s ONE is a cloud-based customer engagement platform that surfaces unique customer insight and journey behaviour in real-time. Continue reading PwC select Thunderhead to deliver customer engagement for the PwC Suite