PRESS RELEASE: Sushi Tei Pte Ltd, a leading restaurant chain in Singapore and across Asia, is bringing the dining experience into the digital age by leveraging the latest in contact center solutions by Avaya, a global leader in business communications software, systems and services. The adoption of the Avaya IP Office Platform delivers a seamless, unified experience to its customers, partners and employees across every touch point. Continue reading Sushi Tei Dishes Up The Best Experiences with Omni-Channel Capabilities Powered by Avaya →

PRESS RELEASE: Translations.com, a division of TransPerfect, the world’s largest privately held provider of language services and translation-related technologies announced an engagement with lastminute.com, a worldwide leader in the online travel industry, to support their multilingual strategy initially in four new languages—Spanish, French, Italian, and German. Continue reading Lastminute.com Chooses Translations.com as Preferred Localization Partner for Multilingual Website Content →

CallMiner, the leader in Interaction Analytics solutions, announces that Health Insurance Innovations, Inc. (HII), an administrator of affordable web-based health insurance, has selected CallMiner Eureka to gather business intelligence on conversations between HII’s licensed and carrier-appointed insurance agents and customers in order to improve the customer experience and verify quality assurance compliance with each purchase. Continue reading Health Insurance Innovations Selects CallMiner Interaction Analytics to Build Consumer and Regulatory Confidence →

PRESS RELEASE: The National Archives (TNA) is digitising its communications technology with an innovative cloud-based system. From March 2017, more than 600 staff will have access to advanced cloud telephony capabilities, provided by leading cloud communications provider 8×8, to improve efficiency and collaboration throughout the organisation. Continue reading The National Archives take communications to the Cloud →