Nokia announced that it has expanded its partnership with BT in a five-year deal for its AVA Analytics software for fixed networks that will help the UK operator strengthen its network monitoring through AI and machine learning, and improve its subscriber experience. Continue reading Nokia analytics software selected by BT in five-year deal to improve operators’ fixed access customer experience
Category Archives: Who’s Buying What?
Startek Deploys Verint Speech Analytics to Enable World-Class Experiences for Customers
Verint® announced that Startek® is leveraging Verint Speech Analytics™ to derive insights from the company’s more than 500 million annual customer interactions. Continue reading Startek Deploys Verint Speech Analytics to Enable World-Class Experiences for Customers
NAB announces long-term cloud deal with AWS
NAB has signed a multimillion-dollar, long-term deal with Amazon Web Services (AWS) to further drive NAB’s cloud-first technology strategy. The extended and expanded collaboration is part of NAB’s ambitious multi-cloud approach, which has seen it become a market-leader in transition to the cloud. Continue reading NAB announces long-term cloud deal with AWS
Talkdesk Chosen as Wallbox Contact Center Solution
Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, has been selected by Wallbox as its contact centre solution provider. Wallbox selected the Talkdesk solution as part of a digital transformation for their contact centre, improving both agent engagement and customer experience (CX). Continue reading Talkdesk Chosen as Wallbox Contact Center Solution
Eltropy Partners with Tyfone to Create a Unified Digital Communications Platform for Community FIs
Eltropy, the leading digital communications platform for community financial institutions (CFIs), announced a partnership with digital banking provider Tyfone that allows their mutual community bank and credit union clients to communicate with members more quickly and effectively. Continue reading Eltropy Partners with Tyfone to Create a Unified Digital Communications Platform for Community FIs
Startup Uses Speech AI to Coach Contact-Centre Agents Into Boosting Customer Satisfaction
Minerva CQ, a startup based in the San Francisco Bay Area, is making customer service calls quicker and more efficient for both agents and customers, with a focus on those in the energy sector. Continue reading Startup Uses Speech AI to Coach Contact-Centre Agents Into Boosting Customer Satisfaction