Verint® announced that Startek® is leveraging Verint Speech Analytics™ to derive insights from the company’s more than 500 million annual customer interactions. Continue reading Startek Deploys Verint Speech Analytics to Enable World-Class Experiences for Customers
Category Archives: Who’s Buying What?
NAB announces long-term cloud deal with AWS
NAB has signed a multimillion-dollar, long-term deal with Amazon Web Services (AWS) to further drive NAB’s cloud-first technology strategy. The extended and expanded collaboration is part of NAB’s ambitious multi-cloud approach, which has seen it become a market-leader in transition to the cloud. Continue reading NAB announces long-term cloud deal with AWS
Talkdesk Chosen as Wallbox Contact Center Solution
Talkdesk®, a global cloud contact centre leader for customer-obsessed companies, has been selected by Wallbox as its contact centre solution provider. Wallbox selected the Talkdesk solution as part of a digital transformation for their contact centre, improving both agent engagement and customer experience (CX). Continue reading Talkdesk Chosen as Wallbox Contact Center Solution
Eltropy Partners with Tyfone to Create a Unified Digital Communications Platform for Community FIs
Eltropy, the leading digital communications platform for community financial institutions (CFIs), announced a partnership with digital banking provider Tyfone that allows their mutual community bank and credit union clients to communicate with members more quickly and effectively. Continue reading Eltropy Partners with Tyfone to Create a Unified Digital Communications Platform for Community FIs
Startup Uses Speech AI to Coach Contact-Centre Agents Into Boosting Customer Satisfaction
Minerva CQ, a startup based in the San Francisco Bay Area, is making customer service calls quicker and more efficient for both agents and customers, with a focus on those in the energy sector. Continue reading Startup Uses Speech AI to Coach Contact-Centre Agents Into Boosting Customer Satisfaction
Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service
Sprinklr, the unified customer experience management (Unified-CXM) platform for modern enterprises, announced that Aramex – the Dubai-based leading provider of comprehensive logistics and transportation solutions – is using Sprinklr Modern Care to improve the efficiency and scale of its digital customer service. Continue reading Aramex Selects Sprinklr AI Chatbots for Transformative Global Customer Service