Khoros, a global leader in digital-first customer engagement software, announced an expanded partnership with Jetson, a leading innovator in e-mobility products, including electric bikes, electric scooters, and hoverboards. Continue reading Jetson Launches Amazon Connect into Its Khoros Agent Desktop to Realize Omnichannel Customer Service Vision
Category Archives: Who’s Buying What?
Telefonica Enters Expansive, Multi-Year Strategic Collaboration with Amdocs to Provide Cloud-Enabled, Enhanced Digital Experience and Automated Operations in Hispanoamerica
Amdocs, a leading provider of software and services to communications and media companies, announced a strategic extension and expansion of its collaboration with Telefonica Hispanoamerica. Continue reading Telefonica Enters Expansive, Multi-Year Strategic Collaboration with Amdocs to Provide Cloud-Enabled, Enhanced Digital Experience and Automated Operations in Hispanoamerica
Vitality leverages Voice of Customer to help customers better their lives
Medallia, the global leader in customer and employee experience, announced that Vitality, the health, life, car insurance and investments provider, successfully leveraged its customer experience platform to support its aim to help people live healthy and active lives. Continue reading Vitality leverages Voice of Customer to help customers better their lives
RingCentral selected by Healius to transform telephony and contact centre platform Australia-wide
Healius Limited, one of Australia’s leading healthcare companies, has selected RingCentral to deploy an integrated unified communications as a service (UCaaS) and contact centre as a service (CCaaS) solution. Continue reading RingCentral selected by Healius to transform telephony and contact centre platform Australia-wide
NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK
NICE announced that NHS Lothian has successfully deployed NICE’s NEVA Assist and NEVA Unattended in a continuing, multi-year partnership. These solutions were selected for their proven track record in large-scale government agencies and an unmatched combination of attended and unattended automation capabilities. Continue reading NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK
Air Europa chooses PCI Pal to enhance contact centre payment processes
PCI Pal®, the global SaaS provider of secure payment solutions for business communications, implemented PCI Pal Agent Assist into Air Europa’s global contact centres. Continue reading Air Europa chooses PCI Pal to enhance contact centre payment processes