Medallia, the global leader in customer and employee experience, announced that Vitality, the health, life, car insurance and investments provider, successfully leveraged its customer experience platform to support its aim to help people live healthy and active lives. Continue reading Vitality leverages Voice of Customer to help customers better their lives
Category Archives: Who’s Buying What?
RingCentral selected by Healius to transform telephony and contact centre platform Australia-wide
Healius Limited, one of Australia’s leading healthcare companies, has selected RingCentral to deploy an integrated unified communications as a service (UCaaS) and contact centre as a service (CCaaS) solution. Continue reading RingCentral selected by Healius to transform telephony and contact centre platform Australia-wide
NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK
NICE announced that NHS Lothian has successfully deployed NICE’s NEVA Assist and NEVA Unattended in a continuing, multi-year partnership. These solutions were selected for their proven track record in large-scale government agencies and an unmatched combination of attended and unattended automation capabilities. Continue reading NICE Drives Exceptional Patient Care for One of the Largest Health Authorities in the UK
Air Europa chooses PCI Pal to enhance contact centre payment processes
PCI Pal®, the global SaaS provider of secure payment solutions for business communications, implemented PCI Pal Agent Assist into Air Europa’s global contact centres. Continue reading Air Europa chooses PCI Pal to enhance contact centre payment processes
Pendragon Accelerates Digital Discovery and Engagement with Yext Listings
Yext, the Answers Company, and world leading automotive retailer Pendragon have announced the results of their collaboration, which saw Pendragon integrate Yext Listings and Competitive Intelligence to help manage dealerships across the UK. Continue reading Pendragon Accelerates Digital Discovery and Engagement with Yext Listings
NICE CXone Selected by Penrith City Council to Optimize its Contact Center Operations
NICE announced that Penrith City Council has selected NICE’s CXone cloud native platform to deliver an enhanced customer experience with improved efficiencies across its contact centre operations. Continue reading NICE CXone Selected by Penrith City Council to Optimize its Contact Center Operations