NICE announced that it is offering its market-leading CXone Workforce Optimization (WFO) suite as a cloud-native application on Amazon Web Services (AWS) to Amazon Connect customers. This integration gives users powerful and flexible WFO features, enabling an exceptional customer experience. Continue reading NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers
Tag Archives: Amazon Connect
WEBTEXT Announces Messaging Integration with Amazon Connect Contact Center
PRESS RELEASE: WEBTEXT announced that it is the first messaging company to successfully integrate SMS, MMS & Facebook Messenger into Amazon Connect contact center. Continue reading WEBTEXT Announces Messaging Integration with Amazon Connect Contact Center
CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers
CallMiner, developer of customer engagement and speech analytics platform Eureka, announces its collaboration with Amazon Connect cloud-hosted contact center service on Amazon Web Services (AWS). This new development will allow businesses of any size that are using Amazon Connect to extract meaningful business insights from customer conversations to improve contact center and agent performance, and elevate the customer experience. Continue reading CallMiner Announces Eureka Speech Analytics for Amazon Connect Customers