A growing number of organizations are replacing fragmented customer experience systems with cloud-based environments based on the Amazon Connect platform to enable personalized interactions and resilient operations, according to a new research report published by Information Services Group (ISG), a global AI-centered technology research and advisory firm. Continue reading Amazon Connect Expands Customer Service Transformations
Tag Archives: Amazon Connect
TTEC Digital introduces InteractionSync for Amazon Connect
TTEC announced that TTEC Digital has launched InteractionSync for Amazon Connect to provide contact centre agents with a unified view of Amazon Connect voice interactions within Microsoft Dynamics 365, fuelling exceptional customer experiences consistently with speed and quality. Continue reading TTEC Digital introduces InteractionSync for Amazon Connect
Jetson Launches Amazon Connect into Its Khoros Agent Desktop to Realize Omnichannel Customer Service Vision
Khoros, a global leader in digital-first customer engagement software, announced an expanded partnership with Jetson, a leading innovator in e-mobility products, including electric bikes, electric scooters, and hoverboards. Continue reading Jetson Launches Amazon Connect into Its Khoros Agent Desktop to Realize Omnichannel Customer Service Vision
Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL
SVL is delighted to announce that Community Fibre, London’s biggest and fastest 100% full fibre broadband, has chosen to upgrade its contact centre by migrating its services to Amazon Connect. Continue reading Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL
AWS Announces General Availability of Contact Lens for Amazon Connect
Amazon Web Services Inc. (AWS), an Amazon.com company, announced the general availability of Contact Lens, a set of capabilities for Amazon Connect enabled by machine learning, that gives contact centres the ability to understand the sentiment, trends, and compliance of customer conversations to improve their experience and identify crucial feedback. Continue reading AWS Announces General Availability of Contact Lens for Amazon Connect
NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers
NICE announced that it is offering its market-leading CXone Workforce Optimization (WFO) suite as a cloud-native application on Amazon Web Services (AWS) to Amazon Connect customers. This integration gives users powerful and flexible WFO features, enabling an exceptional customer experience. Continue reading NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers