Tag Archives: Amazon Connect

Jetson Launches Amazon Connect into Its Khoros Agent Desktop to Realize Omnichannel Customer Service Vision

Khoros, a global leader in digital-first customer engagement software, announced an expanded partnership with Jetson, a leading innovator in e-mobility products, including electric bikes, electric scooters, and hoverboards. Continue reading Jetson Launches Amazon Connect into Its Khoros Agent Desktop to Realize Omnichannel Customer Service Vision

AWS Announces General Availability of Contact Lens for Amazon Connect

Amazon Web Services Inc. (AWS), an Amazon.com company, announced the general availability of Contact Lens, a set of capabilities for Amazon Connect enabled by machine learning, that gives contact centres the ability to understand the sentiment, trends, and compliance of customer conversations to improve their experience and identify crucial feedback. Continue reading AWS Announces General Availability of Contact Lens for Amazon Connect

NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers

NICE announced that it is offering its market-leading CXone Workforce Optimization (WFO) suite as a cloud-native application on Amazon Web Services (AWS) to Amazon Connect customers. This integration gives users powerful and flexible WFO features, enabling an exceptional customer experience. Continue reading NICE CXone WFO Brings Enterprise-Class Workforce Optimization to Amazon Connect Customers