Infobip, a global cloud communication platform and leader in omnichannel engagement, has developed an AI-powered chatbot for Uber. A global first initiative, the chatbot enables customers to order rides via WhatsApp, creating a seamless booking experience. Continue reading Infobip creates AI-powered chatbot for Uber, enabling its Delhi-NCR customers to book rides via WhatsApp
Category Archives: Who’s Buying What?
Playtech Taps Conversational AI Expert Ada to Provide Improved Player Experience
Ada, the customer-focused conversational AI leader, announced it has partnered with Playtech, the world’s leading gambling technology company, as its exclusive SaaS partner for chat automation solutions. Continue reading Playtech Taps Conversational AI Expert Ada to Provide Improved Player Experience
Sabio Group’s ‘makepositive’ secures digital infrastructure builder CityFibre, on multi-year contract
Sabio Group’s Salesforce CRM consultancy business, ‘makepositive’, has secured a multi-year contract with CityFibre, the UK’s largest independent full fibre platform, which has recently completed 25% of its 8 million home rollout to a third of the UK market, including 800k businesses, 400k public sector sites and 250k 5G access points. Continue reading Sabio Group’s ‘makepositive’ secures digital infrastructure builder CityFibre, on multi-year contract
IGT Solutions Selects NICE CXone to Deliver a Seamless Customer Experience for its Travel and Hi-Tech Brands
NICE announced IGT Solutions (IGT), a next-gen customer experience (CX) company, has chosen NICE CXone’s world-leading cloud CX platform to ramp up its operations, fostering seamless customer interactions in the Travel and Hi-Tech industries. For more than two decades, IGT has provided integrated business process management, technology, and digital services and solutions across industries. Continue reading IGT Solutions Selects NICE CXone to Deliver a Seamless Customer Experience for its Travel and Hi-Tech Brands
Ocado Retail selects Centrical to Enhance Employee Engagement and Improve Frontline, Backoffice, and Support Staff Experiences
Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that Ocado, the world’s largest dedicated online supermarket, has entered a multi-year partnership with Centrical to enhance and maintain colleague engagement, while improving the employee experience for front-line, back-office and support staff. Continue reading Ocado Retail selects Centrical to Enhance Employee Engagement and Improve Frontline, Backoffice, and Support Staff Experiences
WaFd Banks on Talkdesk to Transform Customer Experiences
Talkdesk®, a global contact centre leader for customer-obsessed companies, and WaFd Bank, a full-service commercial U.S. bank, are working together to lead faster innovation and better service for banking clients by leveraging the Talkdesk Financial Services Experience CloudTM for Banking, a purpose-built customer experience (CX) platform for industry-specific needs. Continue reading WaFd Banks on Talkdesk to Transform Customer Experiences