Sabio Group’s Salesforce CRM consultancy business, ‘makepositive’, has secured a multi-year contract with CityFibre, the UK’s largest independent full fibre platform, which has recently completed 25% of its 8 million home rollout to a third of the UK market, including 800k businesses, 400k public sector sites and 250k 5G access points.
CityFibre’s digital infrastructure enables its wholesale customers to serve reliable full fibre broadband to homes, businesses, schools and hospitals, as well as supporting the deployment of 5G services.
Sabio’s ‘makepositive’ – a dedicated multi-award-winning Salesforce consulting partner and one of the longest standing Salesforce partners in the UK – is supporting CityFibre’s growth plans in a multi-year agreement managing and maintaining the roll-out of Salesforce Marketing Cloud.
The project is to help CityFibre optimise customer engagement, drive demand for its services and gain valuable insights. ‘makepositive’ also provides customer engagement expertise ahead of a full Salesforce CRM system implementation.
Dan Ramsay, Chief Marketing Officer at CityFibre, said: “We have been looking for expert partners to support the growth of our automated systems, helping us to create a scalable digitalised environment.
“makepositive demonstrated outstanding levels of Salesforce expertise, industry understanding and has a track record in quality and speed of delivery that will help us achieve this.
“Their extensive experience and skills will ensure we are well positioned to rapidly build on our existing customer engagement foundations.”
Sam Joyce, Director of Telecoms and Hi-Tech at ‘makepositive’, said: “This is the beginning of CityFibre’s ‘Customer 360 view’ which is going to be so important for them as they expand and grow in the coming years.
“They are an exciting business in an exciting industry; an industry which they have continued to disrupt since their inception.
“We are thrilled that they have chosen ‘makepositive’ to support them in building the foundations of their CRM and customer engagement strategy.”
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About Sabio Group
Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India.
The Group, which includes ‘makepositive’, delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences.
Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil, Essent, GovTech, HomeServe, Saga, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
makepositive (part of Sabio Group) is a multi award-winning Platinum Salesforce consulting partner with more than 1800 successful project deliveries so far…and counting! With more than 180 Salesforce experts in our team, we have a wealth of experience across the entire Salesforce platform.