mParticle, a leader in customer data infrastructure, announced that C&A, one of Europe’s leading fashion retailers, has selected the mParticle Customer Data Platform (CDP) as its customer data management infrastructure. Continue reading C&A Adopts mParticle Customer Data Platform to Power Omnichannel Customer Experience
Category Archives: Who’s Buying What?
Telford and Wrekin Council add three new services to their call centre, thanks to Artificial Intelligence
Telford and Wrekin Council deployed an AI Assistant, TOM, in 2021 and managed to cut extremely high waiting times by 50%, shifting many users to digital. Now, a year into TOM’s operations, more wins are astonishing the team. Continue reading Telford and Wrekin Council add three new services to their call centre, thanks to Artificial Intelligence
Oak Engage transforms NatWest’s digital employee experience with the launch of Adaptive Intelligence
Growing tech and intranet firm, Oak Engage have been working with leading retail and commercial bank, NatWest Group to increase employee engagement through Adaptive Intelligence, state of the art technology to help businesses communicate with their people more efficiently. Continue reading Oak Engage transforms NatWest’s digital employee experience with the launch of Adaptive Intelligence
Uncommon James Chooses Medallia For Customer Experience
Medallia, the global leader in customer and employee experience, announced that Uncommon James, a leading jewellery brand founded by television personality and fashion entrepreneur Kristin Cavallari, has selected Medallia as its experience management platform of choice. Continue reading Uncommon James Chooses Medallia For Customer Experience
OVO Energy Aims To Boost Team Engagement and Career Development with Centrical
Centrical, an industry leader in workforce engagement management solutions, is pleased to announce that OVO Energy, the UK’s third largest energy supplier, has chosen Centrical to support team engagement, and to deliver personalised learning and development pathways across their customer care operations. Continue reading OVO Energy Aims To Boost Team Engagement and Career Development with Centrical
Ryder Turns to RingCentral Cloud Communications to Improve Service, Enhance Mobility, and Empower Call Centre Agents
RingCentral, announced that Ryder System, Inc., a leader in supply chain, dedicated transportation, and commercial fleet management solutions, has turned to RingCentral for end-to-end business communications needs at Ryder’s fleet maintenance and rental locations. Continue reading Ryder Turns to RingCentral Cloud Communications to Improve Service, Enhance Mobility, and Empower Call Centre Agents