JCB Co., Ltd., Japan’s only international payment brand, and Kyndryl, the world’s largest IT infrastructure services provider, announced the launch of an AI-based interactive automatic speech response system to further improve customer satisfaction and service quality. Continue reading Kyndryl Helps JCB Launch AI-Based Interactive Automatic Speech Response System for Call Centre
Category Archives: Who’s Buying What?
SD Worx Chooses Talkdesk Contact Centre Solution
Talkdesk®, Inc., a global contact centre leader for customer-obsessed companies, and Microsoft are partnering to deliver a contact centre solution for SD Worx. Continue reading SD Worx Chooses Talkdesk Contact Centre Solution
Kaleyra Powers Video Communication For Moneyfarm
Kaleyra, a rapidly growing omnichannel business communications platform, has announced that it powers customer communications for Moneyfarm, Europe’s leading digital wealth manager. Continue reading Kaleyra Powers Video Communication For Moneyfarm
Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL
SVL is delighted to announce that Community Fibre, London’s biggest and fastest 100% full fibre broadband, has chosen to upgrade its contact centre by migrating its services to Amazon Connect. Continue reading Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL
DFS Furniture chooses Medallia for customer experience
Medallia, the global leader in customer and employee experience, announced that DFS Furniture has selected Medallia as its experience management platform of choice. Continue reading DFS Furniture chooses Medallia for customer experience
iQor Selects AmplifAI AI-Driven Performance Enablement Platform
iQor, a managed services provider of customer engagement and business process outsourcing (BPO) solutions, announced its selection of the AmplifAI AI-driven performance enablement platform. This integration is one of iQor’s digital initiatives to increase efficiency and support excellent employee and customer experiences. Continue reading iQor Selects AmplifAI AI-Driven Performance Enablement Platform