Community Fibre invest in Amazon Connect omnichannel contact centre service with SVL

SVL is delighted to announce that Community Fibre, London’s biggest and fastest 100% full fibre broadband, has chosen to upgrade its contact centre by migrating its services to Amazon Connect.

The London-based company is on track to double its network roll-out target in London and will pass 2.2 million homes and businesses by the end of 2024. As the broadband provider accelerates across the capital, it plans to expand its omnichannel customer service centre over the coming years to meet the needs of its rapidly growing customer base.

The partnership with SVL to migrate services to Amazon Connect, along with the addition of the innovative Omningage customer engagement platform, will also include a managed service provided by SVL’s client services team.

Chris Williams, CIO of Community Fibre, commented: “Amazon Connect is the perfect product to help Community Fibre expand and improve our customer service, and we were very impressed by the expertise SVL has to offer in Amazon Web Services. The flexibility and agility of this solution fit neatly with our future plans.”

Debbie Bicker, SVL’s Account Director, added: “Community Fibre’s ambition to improve connectivity and their focus on customer excellence really resonates with our team at SVL and we have already formed a strong partnership with them that I am certain will take their Contact Centre services onto a new level.”

SVL is based in East Kilbride for over 50 years and is the longest serving provider of software and consultancy to the Contact Centre Industry. SVL has over 40 staff.


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