Qualtrics, the leader and creator of the experience management category, announced that hundreds of organizations worldwide, including the PNC Financial Group and Repsol, selected its customer experience solutions in the second quarter of 2022 to create extraordinary experiences for customers during an uncertain time. Continue reading Leading Organizations Choose Qualtrics to Listen and Act on Customer Priorities During Uncertain Times
Category Archives: Who’s Buying What?
Jenne Cloud Services Brokerage Partners with Playvox and Expands Market Reach
Jenne, Inc., announced that Jenne Cloud Services Brokerage has partnered with Playvox, the leading CRM-connected omnichannel contact centre provider of Workforce Engagement solutions. Continue reading Jenne Cloud Services Brokerage Partners with Playvox and Expands Market Reach
Indosat Ooredoo Hutchison takes customer engagement to new heights with high-powered WhatsApp chatbot from Infobip
Indosat Ooredoo Hutchison, the most preferred digital telecommunications company of Indonesia, has launched a new WhatsApp chatbot to reinvigorate interactions with millions of customers, powered by global cloud communications platform Infobip. Continue reading Indosat Ooredoo Hutchison takes customer engagement to new heights with high-powered WhatsApp chatbot from Infobip
Infobip creates a new digital experience for all tennis fans
Infobip, the global cloud communications platform, this week offers visitors and fans of the ATP Plava Laguna Croatia Open in Umag access to all tournament details through a new WhatsApp chatbot. Continue reading Infobip creates a new digital experience for all tennis fans
National Express Enhances Employee and Customer Experience and Simplifies Travel with 8×8 XCaaS
8×8, a leading integrated cloud communications platform, announced that National Express, the largest scheduled coach operator in the UK, has chosen the 8×8 XCaaS™ integrated cloud communications and contact centre solution to help employees stay engaged, productive, and efficient, regardless of work location, to deliver an enhanced and secure customer experience. Continue reading National Express Enhances Employee and Customer Experience and Simplifies Travel with 8×8 XCaaS
Ramboll Selects 3CLogic Voice Solution to Enhance Worldwide IT Service Desk Operations with ServiceNow
3CLogic announced the recent selection of its platform by Ramboll, a global engineering, architecture and consultancy company operating in 35 countries. The latest technology partnership will support Ramboll’s ongoing efforts to improve IT services and experience to its more than 16,500 employees distributed across the Nordics, UK, North America, Continental Europe, Middle East, and Asia-Pacific. Continue reading Ramboll Selects 3CLogic Voice Solution to Enhance Worldwide IT Service Desk Operations with ServiceNow