BT Group is transforming customer support through the integration of advanced AI and generative AI technologies, in collaboration with Sprinklr. Continue reading BT Group leans on AI to transform customer service experience
Category Archives: Who’s Buying What?
Fulton Bank Revolutionises Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot
NICE announced that Fulton Bank, a financial service holding company, is taking the next step in its digital transformation by selecting NICE’s Enlighten-powered agent assist and self-service solutions. Continue reading Fulton Bank Revolutionises Financial Services Interactions with NICE CXone Mpower Copilot and Autopilot
SugarCRM AI-Powered Revenue Intelligence Drives 24 Percent Sales Growth for Chassis Cab
SugarCRM, provider of the award-winning intelligence-driven sales automation platform, announced that Chassis Cab, a leading DAF truck dealership in East Anglia, England, is achieving breakthrough sales success with sales-i, Sugar’s revenue intelligence solution. Continue reading SugarCRM AI-Powered Revenue Intelligence Drives 24 Percent Sales Growth for Chassis Cab
Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower
NICE announced that Prosper, a financial services company, has selected NICE as their CX transformation partner. With a breadth of enterprise capabilities to leverage now and in the future, NICE will enable Prosper to manage its customer experience holistically, scale effectively, mitigate risk, and improve operations. Continue reading Prosper Creates Exceptional CX with Industry-Leading NICE CXone Mpower
Torchy’s Tacos Debuts SoundHound’s Voice AI Phone Ordering Across All Locations
SoundHound AI, a global leader in voice artificial intelligence, and Torchy’s Tacos, the cult-favourite taco chain known for its “Damn Good Tacos,” have announced the rollout of SoundHound’s advanced voice AI Smart Ordering product, now live at all 130 Torchy’s locations. Continue reading Torchy’s Tacos Debuts SoundHound’s Voice AI Phone Ordering Across All Locations
Travel + Leisure Co. Optimizes Vacation Ownership CX with NICE CXone Mpower
NICE announced that Travel + Leisure Co., a global vacation ownership and membership travel company, has successfully migrated multiple lines of business onto the industry-leading NICE CXone Mpower platform, completing a multi-vendor displacement to set a new company standard for customer experience. Continue reading Travel + Leisure Co. Optimizes Vacation Ownership CX with NICE CXone Mpower