Squelch, provider of a customer experience optimization solution that empowers customer support and success professionals with the knowledge and resources to delight customers announced an additional $12 million in funding from current backers Shasta Ventures and Correlation Ventures, alongside new investor Tenaya Capital. Continue reading Squelch Secures $12 Million in Funding
Leading Financial Services Provider Selects Jacada Customer Service RPA
Jacada, provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience announced that a new customer, that provides banking services to financial institutions, has selected Jacada to consolidate their systems into a single, fully featured user interface, powered by Customer Service RPA (Robotic Process Automation). Continue reading Leading Financial Services Provider Selects Jacada Customer Service RPA
CGS Partners with UiPath to Empower the Customer Journey and Further the Company’s Digital Transformation
CGS, a global provider of business applications, enterprise learning and outsourcing services, announced it is partnering with UiPath, the leading enterprise Robotic Process Automation (RPA) software company, to provide a comprehensive automation solution for its global Outsourcing Services, including the company’s Business Process Outsourcing (BPO) contact centres, as well as further enhance the company’s applications and learning businesses. Continue reading CGS Partners with UiPath to Empower the Customer Journey and Further the Company’s Digital Transformation
Zappix Inc. Launches Digital Feedback Solution As Part Of New Survey Offering
Zappix Inc. has enhanced its survey capabilities, adding proactive customer feedback opportunities and more robust insights. Continue reading Zappix Inc. Launches Digital Feedback Solution As Part Of New Survey Offering
Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution
Teleopti announced that Netflix, the world’s leading provider of online entertainment and streaming services, has selected the company’s strategic, cloud Workforce Management (WFM) suite to increase the flexibility of staff planning and support complex, global customer service operations. Continue reading Netflix expands global customer care with Teleopti’s flexible, cloud-based Workforce Management solution
ZephyrTel Announces Strategic Collaboration Agreement with Amazon Web Services
ZephyrTel, a division of ESW Capital dedicated to serving global telecommunications operators, is pleased to announce that it has signed a telecom-focused Strategic Collaboration Agreement with Amazon Web Services (AWS). Continue reading ZephyrTel Announces Strategic Collaboration Agreement with Amazon Web Services