Zappix Inc. has enhanced its survey capabilities, adding proactive customer feedback opportunities and more robust insights.
The leader in On-Demand Customer Service Solutions including Visual IVR has enhanced its survey capabilities, adding proactive customer feedback opportunities and more robust insights. The enhancements to its new digital survey offering connect businesses to customer feedback and enrich the business decision-making process.
Feedback surveys are fully customizable and easily tailored to any use case. Reach out to customers to retrieve feedback for a retailer after a call to the call centre, distribute evaluation forms after a conference and automatically collect results, encourage customer service feedback after technician visits, healthcare appointments, and more.
“The new Zappix Digital Feedback Solution allows customers to access surveys through QR codes, text messages, embedded links, and other digital channels,” said Yossi Abraham, Zappix president. “Managers and project leaders are then immediately sent an email containing individual survey results, or given access to a tabulated summary of results organized by customizable categories and variables.”
The Zappix digital feedback solution speeds up and simplifies the feedback process and allows for additional customer comments to enhance insights. Understanding consumers and learning what aspects of the user journey customers identify as important is critical to cultivating a top-tier successful customer experience strategy in the modern customer-centric service landscape.
Companies using Zappix surveys or the digital feedback solution can easily apply those insights to CX improvements with the Zappix portfolio of On-Demand Customer Service Solutions for impressive ROI, including:
- Enhanced customer satisfaction — easy to use self-service tools
- Reduced amount of repetitive mundane calls sent to live customer service representatives
- High containment rates of over 80%
- Reduction of call centre costs
- Agents empowered to focus on high-value complex calls
Fast, insightful customer feedback is at business leaders’ fingertips with the new Zappix digital feedback solution and survey offerings. Proactive communication, automated surveys, instant delivery, and end-to-end digitization is transforming the way customers interact with businesses in 2019, and for years to come.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue generating use-cases.
To learn more about Zappix, go to: http://www.zappix.com.