Jacada, a provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience announced that it has received a material, multi-year expansion order for Jacada’s Intelligent Self-Service solutions from a leading mortgage company in the United States. Continue reading Leading Mortgage Company Leverages Jacada to Drive Customer Service Automation
VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise
VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data. Continue reading VoiceBase and Tableau Software Partner to Modernize How Speech Analytics Data is Consumed by the Enterprise
Windstream Enterprise Resale enhances contact centre services to OfficeSuite UC® White Label
Windstream Enterprise Resale, a leading provider of advanced cloud and network solutions, today announced major Contact Center Services (CCS) enhancements to its OfficeSuite UC® White Label product. Customers can now leverage Interactive Voice Response (IVR), customer call back and outbound call centre capabilities. Continue reading Windstream Enterprise Resale enhances contact centre services to OfficeSuite UC® White Label
HFS Research Ranks HGS in the Top 3 for Voice of the Customer in Survey of More Than 300
Hinduja Global Solutions Ltd. (HGS), a global leader in business process management (BPM), was ranked in the top 10 for three separate categories in the HFS Research Top 10 Front Office Customer Engagement Operations Services 2019 report. Continue reading HFS Research Ranks HGS in the Top 3 for Voice of the Customer in Survey of More Than 300
McDonald’s to Acquire Dynamic Yield, Will Use Decision Technology to Increase Personalization and Improve Customer Experience
McDonald’s Corporation (MCD) and Dynamic Yield Ltd. today announced an agreement by which McDonald’s will acquire Dynamic Yield, a leader in personalization and decision logic technology. With this acquisition of Dynamic Yield, based in New York and Tel Aviv, McDonald’s builds on its significant technology investments for growth. Continue reading McDonald’s to Acquire Dynamic Yield, Will Use Decision Technology to Increase Personalization and Improve Customer Experience
Enghouse Interactive Signs Britannic Technologies as Authorised Partner
Enghouse Interactive has signed award-winning systems integrator and managed services provider, Britannic Technologies as a member of its EMEA partner programme. The agreement marks the extension of an existing long-term relationship between the two companies. Continue reading Enghouse Interactive Signs Britannic Technologies as Authorised Partner