Jacada, a provider of Autonomous CX solutions designed to automate customer service operations, and improve the customer experience announced that it has received a material, multi-year expansion order for Jacada’s Intelligent Self-Service solutions from a leading mortgage company in the United States.
This financial services organization is committed to providing an exceptional customer experience and the solution is being deployed as part of their cloud-based contact centre. They plan to expand their use of customer self-service solutions utilizing Jacada’s Automation & AI Hub for:
Intelligent Customer Assistant – A virtual customer assistant on the website will engage with customers to deliver self-service options, reduce customer effort, and allow an autonomous customer experience. Through integrations with backend systems, robotic automation will also serve to fulfill customers’ transactional needs.
Digital Self-Service – To support seamless mobile and web experiences, visual IVR will seamlessly connect customers and prospects to self-service options and/or support resources with menu-based flows that service their needs at the time customer assistance is needed.
“Jacada is pleased to work with leading financial institutions on their journey to delight customers through the power of Autonomous CX,” stated Oren Shefler, Vice President of Sales at Jacada. “Our solutions will accelerate their automation initiatives in the cloud and significantly reduce the cost of their customer service operations.”
Jacada’s automation expertise and IP within customer operations continues to deliver end-to-end customer service automation solutions to global enterprises helping them move further down an autonomous CX path. From guiding the contact centre agents and automating their manual tasks to fully automated self-service solutions, Jacada automates interactions while improving customer experience. Our 27 years of experience in automating customer service processes for global enterprises, together with proven outcome-focused integration capabilities, enable worry-free deployments with lower Total Cost of Ownership. Founded in 1990, Jacada operates globally with offices in Atlanta, USA; London, England; Munich, Germany; and Herzliya, Israel. More information is available at www.Jacada.com.