NICE Appoints Barak Eilam as Chief Executive Officer

NICE Systems announced that its Board of Directors appointed Barak Eilam, President of NICE Americas, as its new Chief Executive Officer to succeed Zeevi Bregman, who is retiring from his position to pursue personal interests. The transition is expected to take place by the end of April, 2014.  Continue reading NICE Appoints Barak Eilam as Chief Executive Officer

Mitel Completes Merger With Aastra

Mitel® Networks Corporation, a global leader in business communications, today announced it has completed its merger with Aastra Technologies Limited. With US$1.1 billion of combined annual revenue and 60 million customers worldwide, Mitel now has one of the largest global footprints in the industry and is driving consolidation in the US$18 billion business communications market.  Continue reading Mitel Completes Merger With Aastra

ASC UK to Demonstrate neo Recording and WFO Suite at Connected Business Expo in London

ASC announced its subsidiary, ASC UK, will demonstrate its neo Recording and WFO Suite in London, England at the Connected Business Expo at London Olympia, on March 4-5, 2014, booth/stand #E520.  Continue reading ASC UK to Demonstrate neo Recording and WFO Suite at Connected Business Expo in London

UK’s largest independent contact centre looks to growth through Aspect Software collaboration

The UK-based contact centre outsourcer, The Contact Company (TCC), has chosen Aspect Software (Aspect) to improve efficiency and productivity across 1,000 seats over two sites in Birkenhead. The largest independent contact centre in the UK will deploy Aspect’s workforce optimisation software across multi-channel & omni-channel services.  Continue reading UK’s largest independent contact centre looks to growth through Aspect Software collaboration

New IBM Kenexa Talent Suite Taps Big Data To Energize Today’s Workforce

IBM announced the software-as-service (SaaS)-based IBM Kenexa Talent Suite that allows Chief Human Resources Officers (CHROs) and C-Suite executives to gain actionable insights into the deluge of data shared every day by their workforce. As a result, organizations can now streamline, modernize and add precision to hiring practices, increase workforce productivity and connect employees in ways that impact business results.  Continue reading New IBM Kenexa Talent Suite Taps Big Data To Energize Today’s Workforce

WhiteSpider Wins Global Business Excellence Award

WhiteSpider, a leading specialist in enterprise architectures for IT, has been awarded a Global Business Excellence Award for Outstanding New Service. The award recognises the company’s ea4 framework for IT Enterprise Architecture as one of 2013’s most outstanding new services and WhiteSpider won the accolade from a global field of entries.  Continue reading WhiteSpider Wins Global Business Excellence Award

ISO 9001 accreditation – what value?

By Yasser Ramirez, Head of Finance, 60K

Since 1987, when ISO published its first series of ISO 9000 quality management standards, more than one million organisations in 178 countries have achieved ISO 9001. What has persuaded so many people to invest significant amounts of time and money into this process, and what benefits have they gained? Should you be interested in doing the same for your organisation?  Continue reading ISO 9001 accreditation – what value?

3CLogic Announces Technology Partnership with Interplay Analytics

3CLogic, the only contact center solution on the Amazon Web Services (AWS) cloud, announces its channel partnership with Interplay Analytics, the market-leading consulting firm that helps organizations improve contact center performance and customer service. The new partnership, called Interplay3c, gives organizations, of all sizes, the benefits of being on the AWS cloud; inbound, outbound, and blended contact center solutions along with Interplay Analytics’ contact center consulting and research services.  Continue reading 3CLogic Announces Technology Partnership with Interplay Analytics

Amdocs CES Suite Addresses Demand for Personalized Lifestyle Experiences, Expands SMB Capabilities

Amdocs the leading provider of customer experience systems and services, today announced the release of Amdocs CES 9.1. The company’s latest product suite introduces new social care, small and medium-sized business (SMB), and multi-play capabilities to allow service providers to give customers control of their experiences across any channel, network, service or device.  Continue reading Amdocs CES Suite Addresses Demand for Personalized Lifestyle Experiences, Expands SMB Capabilities