Technology

WEBTEXT Brings Smart Messaging to Five9 Contact Center

WEBTEXT, a leading provider of enterprise messaging announced that its Five9 contact centre messaging solution is now commercially available. WEBTEXT smart messaging enables Five9 customers to employ SMS, MMS, Facebook Messenger, Twitter plus other popular messaging channels to transform customer experience.

  • AI chatbot escalation – Escalate AI bot conversation to a live Five9 contact centre agent via the most popular messaging channels, including, SMS, MMS, Facebook Messenger & Twitter.
  • 2-way Messaging – directly with a Five9 agent.
  • IVR Voice deflection to a chat agent – ability to automatically deflect voice calls to a digital channel so an agent can chat with a customer via SMS, FB Messenger, etc.
  • Smart Messaging – use keywords to either automatically route consumer / patient replies to update a business system or forward to a live Five9 contact centre agent.

“We’re very excited to become a Five9 technology partner and to offer Five9 customers our suite of smart messaging solutions”, said AJ Cahill, WEBTEXT CEO. “As demand for omni-channel and messaging use by enterprise continues to grow, being able to deliver a “live” person to person customer engagement experience thru SMS, Facebook Messenger, WhatsApp and other social channels is very important to cloud contact centre customers.”

About WEBTEXT

WEBTEXT is a Five9 ISV partner and the leading messaging CPaaS (Communications Platform as a Service) for turnkey messaging solutions in contact centre and CRM. WEBTEXT award winning and patent protected solutions are integrated with approx. 80% of all contact centre and CRM platforms on the market, including, Five9, Cisco, Avaya, Amazon, ServiceNow, Salesforce, Oracle and Genesys. WEBTEXT has the industry’s largest product specific messaging API library that supports over 50 platforms with over 100 unique software integrations. WEBTEXT global network of gateways delivers secure feature-rich smart messaging. No other CPaaS offers as many platform and product specific turnkey messaging integrations as WEBTEXT. WEBTEXT customers include government and Fortune 2000, as well as large and small enterprise. Learn more at www.webtext.com