The majority of UK customers don’t even realise they are vulnerable, states NICE – the leading global AI customer service technology provider – in its new Vulnerable Customer Report. Continue reading New survey reveals lack of consumer awareness around their own vulnerability status
Gartner Predicts that with Advances in GenAI 30% of Fortune 500 Companies Will Consolidate Postpurchase Tasks Into a Unified Customer-Facing Role by 2027
The Gartner Customer Service and Support Predictions for 2024 Explore the Transformative Impact of AI… Continue reading Gartner Predicts that with Advances in GenAI 30% of Fortune 500 Companies Will Consolidate Postpurchase Tasks Into a Unified Customer-Facing Role by 2027
MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua
MCI, a globally recognized leader in BPO and CX solutions, announces the acquisition of, BYC Aqua (BYC), a preeminent South African BPO and Call Center CX Quality Assurance (QA) technology and as-a-Service solution. Continue reading MCI enters Cape Town South Africa with the Acquisition of Cloud CX QA and BPO Provider BYC Aqua
Playvox Partners with Intelisys to Bring WEM Solutions to Market
Playvox, the leading provider of Workforce Engagement Management (WEM) solutions for digital-first contact and support centres, announced a strategic alliance with Intelisys, a ScanSource company, a leading technology services distributor of connectivity and cloud services, including voice, data, access, cable, collaboration, wireless, and cloud. Continue reading Playvox Partners with Intelisys to Bring WEM Solutions to Market
Cirrus Partners with Redcentric to Support Organisations Through Their Digital Transformation Journeys
Cirrus, a pioneer in exceptional customer experience solutions, has partnered with Redcentric, the UK’s most comprehensive managed IT service provider. Continue reading Cirrus Partners with Redcentric to Support Organisations Through Their Digital Transformation Journeys
ResultsCX Acquires Huntswood
ResultsCX, a leading provider of transformational CXM services to global brands, including Fortune 100 and 500 firms, announced that it has acquired Huntswood, a UK-based consulting and customer solutions company. Continue reading ResultsCX Acquires Huntswood